Job Description

Shift Station Manager####

Location

London, GB####

Department Name

CT St Pancras QX (989201) G1####

About Network Rail

Ready to Lead at the Speed of Innovation?

=============================================

Step into a Career of Purpose as a Shift Station Manager with Network Rail High Speed

-----------------------------------------------------------------------------------------

Location:

St Pancras International, London

Contract Type:

Permanent | Full-Time

About Us: Connecting People, Places, and Possibilities

----------------------------------------------------------


At

Network Rail High Speed Ltd. (NRHS)

, we are more than just a rail operator--we are the stewards of the UK's only international high-speed railway. Our work spans across some of the most iconic and strategically important stations in the country, including

London St Pancras International

,

Stratford International

, and

Ebbsfleet International

.


We are proud to be at the forefront of connecting the UK with mainland Europe, facilitating seamless travel experiences for millions of passengers each year. Our mission is to deliver a world-class railway that is safe, reliable, and customer-focused--every single day.


Behind this mission is a diverse and dedicated team of professionals: engineers, station managers, customer service specialists, safety experts, and innovators. Together, we are united by a shared commitment to excellence, collaboration, and continuous improvement.











####

Brief Description

The Opportunity: Shift Station Manager

------------------------------------------


This is a unique and exciting opportunity to take on a leadership role in one of the most dynamic and high-profile transport environments in the UK. As a

Shift Station Manager

, you will play a pivotal role in ensuring the smooth, safe, and efficient operation of our stations. You will be the face of leadership on the ground--guiding your team, managing complex situations, and ensuring that every passenger receives the highest standard of service.


Please note: Due to the sensitive nature of this role, all applicants must be able to successfully obtain

security vetting clearance

. This includes providing a

complete and verifiable 3-year UK address history with no gaps

. Any offer of employment will be conditional upon the successful completion of this clearance process.

Your Key Responsibilities

-----------------------------


As a Shift Station Manager, your role will be both operational and strategic. You will be responsible for leading a team, managing station activities, and ensuring that safety, service, and performance standards are consistently met. Your day-to-day responsibilities will include:

Leading with Purpose and Integrity

Provide clear, confident, and compassionate leadership to your team. Foster a culture of accountability, respect, and continuous improvement. Support team members in their development and ensure they have the tools and guidance needed to succeed.

Managing Incidents and Emergencies with Confidence

Act as the primary point of contact during operational incidents, emergencies, and security situations. Coordinate responses, communicate effectively with stakeholders, and ensure that safety remains the top priority at all times.

Collaborating Across the Network

Build strong working relationships with train operating companies, retail partners, contractors, and other stakeholders. Work together to ensure that station operations run smoothly and that customer needs are met with professionalism and care.

?

Championing Safety, Accessibility, and Compliance

Ensure that all station activities comply with relevant safety, environmental, and accessibility regulations. Promote a proactive safety culture and take swift action to address any risks or concerns.

Driving Operational Excellence and Innovation

Identify opportunities to improve station performance, enhance the customer experience, and streamline processes. Contribute to strategic planning and help shape the future direction of our stations.










####

About the role (External)

Who We're Looking For

-------------------------


We are looking for individuals who are not only skilled and experienced but also passionate about people, service, and leadership. You may come from a rail background--or you may bring valuable experience from another industry. What matters most is your ability to lead, adapt, and inspire.

###

?

Essential Attributes and Qualifications:

Demonstrated experience in leading and developing teams in a fast-paced, customer-facing environment Strong decision-making skills, with the ability to remain calm and effective under pressure A proactive and solutions-focused mindset, with excellent planning and organisational abilities A genuine passion for delivering outstanding customer service A willingness to undertake and complete safety and incident management training A personal commitment to inclusion, equity, and continuous professional development
###

?

Desirable Skills and Experience:

Previous experience in safety management, incident response, or accident investigation Commercial awareness, including experience managing budgets or contracts Proficiency in IT systems, data analysis, and operational reporting Familiarity with railway operations, transport systems, or infrastructure improvement projects

Our Commitment to Diversity, Equity & Inclusion

----------------------------------------------------


At Network Rail High Speed, we believe that

diversity is a strength

and that

inclusion is a responsibility we all share

. We are proud to be a

Disability Confident Leader

and an employer that actively champions equality and belonging.


We warmly welcome applications from individuals of all backgrounds, including but not limited to:

Women and gender-diverse individuals Black, Asian, and ethnically diverse communities LGBTQIA+ individuals People with disabilities or long-term health conditions Veterans and individuals returning to work after a career break

If you require any adjustments or support during the recruitment process--whether due to a disability, caring responsibilities, or any other reason--please don't hesitate to let us know. We are committed to making our hiring process accessible and inclusive for everyone.

What You'll Gain from Joining Us

------------------------------------


When you join Network Rail High Speed, you're not just taking on a job--you're stepping into a career with purpose, impact, and opportunity. Here's what we offer:

A meaningful role where your leadership directly contributes to the safety and satisfaction of thousands of passengers A supportive and inclusive team culture that values your voice and your growth Access to a wide range of training, development, and progression opportunities The chance to be part of a forward-thinking organisation that is shaping the future of international rail travel

Ready to Make Your Mark?

----------------------------


If you're ready to lead with purpose, inspire others, and help deliver a world-class rail experience, we would love to hear from you.

Apply today

and take the next step in a career that moves people, connects communities, and drives innovation.

The important stuff

The role is based at St Pancras however frequent travel to our other office and site locations along the High Speed line is expected.

What can we offer you in return?

We follow a structured pay framework, any salary offered will be within the following pay range:



Salary: 43588 per annum.

Closing date:

28th July 2025. Late applications will not be accepted.


In addition, we can offer you a rewarding career with excellent benefits, including:


28 days annual leave (plus bank holidays)

Bonus scheme Excellent choice of pension schemes

75% subsidy on rail season tickets (including London underground)

75% off leisure rail travel for you and your family

'my benefits' - our discounted online shopping site

Training, development and employee assistance programme available

Two weeks paid reserve leave for our armed forces community

5 days paid volunteering leave

If you have been referred for a job vacancy in the Southern region of Network Rail, please complete the form below:

Employee Referral Form



If you are successful in your application, you may be required to go through a security vetting process (depending on the role).



We are dedicated to creating an inclusive environment for our people. We want our employees to reflect the diverse communities that we serve. We welcome different and fresh ways of thinking and encourage a culture where people feel empowered to act and we would consider flexible working.

Drugs and Alcohol Standard

All candidates will be required to undergo and pass a drugs and alcohol test.

Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on

Sentinel

database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.

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Shift Station Manager####

Location

London, GB####

Department Name

CT St Pancras QX (989201) G1####

About Network Rail

Ready to Lead at the Speed of Innovation?

=============================================

Step into a Career of Purpose as a Shift Station Manager with Network Rail High Speed

-----------------------------------------------------------------------------------------

Location:

St Pancras International, London

Contract Type:

Permanent | Full-Time

About Us: Connecting People, Places, and Possibilities

----------------------------------------------------------


At

Network Rail High Speed Ltd. (NRHS)

, we are more than just a rail operator--we are the stewards of the UK's only international high-speed railway. Our work spans across some of the most iconic and strategically important stations in the country, including

London St Pancras International

,

Stratford International

, and

Ebbsfleet International

.


We are proud to be at the forefront of connecting the UK with mainland Europe, facilitating seamless travel experiences for millions of passengers each year. Our mission is to deliver a world-class railway that is safe, reliable, and customer-focused--every single day.


Behind this mission is a diverse and dedicated team of professionals: engineers, station managers, customer service specialists, safety experts, and innovators. Together, we are united by a shared commitment to excellence, collaboration, and continuous improvement.











####

Brief Description

The Opportunity: Shift Station Manager

------------------------------------------


This is a unique and exciting opportunity to take on a leadership role in one of the most dynamic and high-profile transport environments in the UK. As a

Shift Station Manager

, you will play a pivotal role in ensuring the smooth, safe, and efficient operation of our stations. You will be the face of leadership on the ground--guiding your team, managing complex situations, and ensuring that every passenger receives the highest standard of service.


Please note: Due to the sensitive nature of this role, all applicants must be able to successfully obtain

security vetting clearance

. This includes providing a

complete and verifiable 3-year UK address history with no gaps

. Any offer of employment will be conditional upon the successful completion of this clearance process.

Your Key Responsibilities

-----------------------------


As a Shift Station Manager, your role will be both operational and strategic. You will be responsible for leading a team, managing station activities, and ensuring that safety, service, and performance standards are consistently met. Your day-to-day responsibilities will include:

Leading with Purpose and Integrity

Provide clear, confident, and compassionate leadership to your team. Foster a culture of accountability, respect, and continuous improvement. Support team members in their development and ensure they have the tools and guidance needed to succeed.

Managing Incidents and Emergencies with Confidence

Act as the primary point of contact during operational incidents, emergencies, and security situations. Coordinate responses, communicate effectively with stakeholders, and ensure that safety remains the top priority at all times.

Collaborating Across the Network

Build strong working relationships with train operating companies, retail partners, contractors, and other stakeholders. Work together to ensure that station operations run smoothly and that customer needs are met with professionalism and care.

?

Championing Safety, Accessibility, and Compliance

Ensure that all station activities comply with relevant safety, environmental, and accessibility regulations. Promote a proactive safety culture and take swift action to address any risks or concerns.

Driving Operational Excellence and Innovation

Identify opportunities to improve station performance, enhance the customer experience, and streamline processes. Contribute to strategic planning and help shape the future direction of our stations.










####

About the role (External)

Who We're Looking For

-------------------------


We are looking for individuals who are not only skilled and experienced but also passionate about people, service, and leadership. You may come from a rail background--or you may bring valuable experience from another industry. What matters most is your ability to lead, adapt, and inspire.

###

?

Essential Attributes and Qualifications:

Demonstrated experience in leading and developing teams in a fast-paced, customer-facing environment Strong decision-making skills, with the ability to remain calm and effective under pressure A proactive and solutions-focused mindset, with excellent planning and organisational abilities A genuine passion for delivering outstanding customer service A willingness to undertake and complete safety and incident management training A personal commitment to inclusion, equity, and continuous professional development
###

?

Desirable Skills and Experience:

Previous experience in safety management, incident response, or accident investigation Commercial awareness, including experience managing budgets or contracts Proficiency in IT systems, data analysis, and operational reporting Familiarity with railway operations, transport systems, or infrastructure improvement projects

Our Commitment to Diversity, Equity & Inclusion

----------------------------------------------------


At Network Rail High Speed, we believe that

diversity is a strength

and that

inclusion is a responsibility we all share

. We are proud to be a

Disability Confident Leader

and an employer that actively champions equality and belonging.


We warmly welcome applications from individuals of all backgrounds, including but not limited to:

Women and gender-diverse individuals Black, Asian, and ethnically diverse communities LGBTQIA+ individuals People with disabilities or long-term health conditions Veterans and individuals returning to work after a career break

If you require any adjustments or support during the recruitment process--whether due to a disability, caring responsibilities, or any other reason--please don't hesitate to let us know. We are committed to making our hiring process accessible and inclusive for everyone.

What You'll Gain from Joining Us

------------------------------------


When you join Network Rail High Speed, you're not just taking on a job--you're stepping into a career with purpose, impact, and opportunity. Here's what we offer:

A meaningful role where your leadership directly contributes to the safety and satisfaction of thousands of passengers A supportive and inclusive team culture that values your voice and your growth Access to a wide range of training, development, and progression opportunities The chance to be part of a forward-thinking organisation that is shaping the future of international rail travel

Ready to Make Your Mark?

----------------------------


If you're ready to lead with purpose, inspire others, and help deliver a world-class rail experience, we would love to hear from you.

Apply today

and take the next step in a career that moves people, connects communities, and drives innovation.











####

How to apply (External)

The important stuff

The role is based at St Pancras however frequent travel to our other office and site locations along the High Speed line is expected.

What can we offer you in return?

We follow a structured pay framework, any salary offered will be within the following pay range:



Salary: 43588 per annum.

Closing date:

28th July 2025. Late applications will not be accepted.

To submit your application, click apply now. For tips to help you prepare and apply click here



In addition, we can offer you a rewarding career with excellent benefits, including:


28 days annual leave (plus bank holidays)

Bonus scheme Excellent choice of pension schemes

75% subsidy on rail season tickets (including London underground)

75% off leisure rail travel for you and your family

'my benefits' - our discounted online shopping site

Training, development and employee assistance programme available

Two weeks paid reserve leave for our armed forces community

5 days paid volunteering leave

Network Rail Benefits

- To find out about what benefits we offer, click here

If you have been referred for a job vacancy in the Southern region of Network Rail, please complete the form below:

Employee Referral Form



If you are successful in your application, you may be required to go through a security vetting process (depending on the role).



We are dedicated to creating an inclusive environment for our people. We want our employees to reflect the diverse communities that we serve. We welcome different and fresh ways of thinking and encourage a culture where people feel empowered to act and we would consider flexible working.

Drugs and Alcohol Standard

All candidates will be required to undergo and pass a drugs and alcohol test.

Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on

Sentinel

database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.

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