Job Description

Are you an enthusiastic, reliable and proactive customer service specialist?

Then we want to hear from you!

We are an award-winning chain of independent greeting card, stationery & gift shops and Main branch Post Offices in the Greater Glasgow area. We're looking for enthusiastic, proactive and reliable Customer Service Assistants with common sense and an eye for detail to join our team.

Essential qualities of the successful candidate for this fast-paced role are:

Great customer service skills Up-selling and retention skills Ability to multi-task and work within a team Confident and accurate cash handling Honesty and trustworthiness Strong work ethic, reliability and flexibility An eye for detail and proactive attitude
The successful candidate will have a warm, friendly and outgoing personality to welcome and engage with our customers. First-class customer experience is crucial to our business so you should love working face-to-face with the public.

Great literacy, numeracy and selling skills are really important, and candidates must be fluent in English, both written and spoken. You need to be a clear, concise and confident communicator to succeed in this role.

Responsibilities of this role include:

Developing and maintaining a high level of product knowledge Advising customers on products and services to meet their specific requirements Replenishing and merchandising stock Picking, packing and dispatching online orders Reconciling stock and cash Complying with security procedures Keeping the shop floor clean and standards high across the branch. Developing and maintaining a high level of product knowledge across all Post Office services Advising customers on postal services to meet their specific requirements Providing foreign exchange services and selling travel-related products Business and personal banking transactions Processing DVLA vehicle tax and licence applications Checking and processing passport applications
You'll be joining a passionate and creative team who want to draw on your talent in driving forward our business vision, as well as supporting you to grow with us as we continue to expand.

You must be available and flexible to work shifts during our core service hours, which are currently Monday to Saturday, from 09.00 to 18.00.

Please send us your CV and covering letter, outlining why you're the ideal candidate.

Job Types: Full Time 37.5 hrs a week, permanent

Job Types: Full-time, Permanent

Pay: 12.30 per hour

Expected hours: 37.5 per week

Benefits:

Employee discount
Schedule:

Monday to Friday Weekend availability
Experience:

Post Office: 1 year (preferred)
Work Location: In person

Expected start date: 07/07/2025