Job Description

Job Title: Shop Assistant

Location:

North Acton, London (W3 6RT)

Hourly Rate:

12.21

Contract Type:

Variable Hours (Full-Time, 40 hours per week across 5 days)

About the Role

Tian Tian Market is a leading Asian food retailer, offering a wide range of high-quality products from East and Southeast Asia. We are currently seeking enthusiastic and customer-focused Shop Assistants to join our team at our North Acton store.

This is a fantastic opportunity for individuals who are passionate about retail and Asian food culture, and who are looking to grow their career with a dynamic and expanding company.

Key Responsibilities

Provide a consistently high level of customer service Serve customers and process cash and card payments accurately Assist shoppers in locating products and provide knowledgeable support Communicate customer feedback and complaints to senior staff Maintain strong product knowledge, especially of Asian food items Receive and store large stock deliveries Replenish shelves with correct stock rotation and accurate pricing Conduct regular date checks to minimise waste Support promotional activities and maintain visual merchandising standards Follow instructions from supervisors and senior staff Report any operational issues or discrepancies to management Maintain a clean, safe, and organised store environment, including vacuuming, mopping, and waste disposal Monitor for security risks and report suspicious activity (e.g. shoplifting, fraudulent payments) Uphold health and safety standards throughout the store Maintain excellent attendance and punctuality

Skills & Experience Required

Previous experience in retail or customer service (Essential) Bilingual in English and Mandarin (Desirable) Familiarity with East and Southeast Asian food products (Desirable) Comfortable engaging with the public and working in a team Experience in stock replenishment and handling large deliveries (Essential) Must have the right to work in the UK

What We Offer

Competitive hourly rate Annual leave entitlement Staff discount on products Pension scheme Access to an Employee Assistance Programme

Recruitment Process

Shortlisted candidates will be invited to a face-to-face interview, followed by a One-hour trial shift at our Canary Wharf store.

Employment is subject to satisfactory references and successful completion of the trial shift.

Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company pension Employee discount Flexitime Referral programme
Schedule:

Monday to Friday Weekend availability
Application question(s):

Do you have an interest & knowledge of South East & East Asian food products? Are you able to receive large stock delvieries efficiently? Are you available to work 40 hours, 5 days per week? (Weekend Availability is essential)'
Experience:

Supermarket Retail: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: TTM101