Job Description

Overgate Hospice

Charity Shop Assistant Manager

Hebden Bridge Furniture Shop

(Please note this vacancy may close early if the right candidate is found)

Salary Scale 24,200

Hours 37.5 hours including regular weekends

Responsible to Shop Manager

Accountable to Area Manager

Overgate Hospice is an independent charity with a mission to ensure that patients and those close to them live with the best possible quality of life. This is enabled by provision of the highest standard of compassionate and evidence-based specialist palliative and end of life care for adults in Calderdale who have active, progressive life limiting illness.

However, the current constraints of our ageing facilities are making this more difficult than ever. Our ambitious redevelopment plans will modernise and expand our existing facilities to transform the environment in which we care for our patients, as well as meaning we can care for more people who need us. In April 2024, Overgate Hospice launched a capital appeal, the Big Build Appeal, to raise the funds needed to make these transformational plans become a reality.

Job Summary

Support and Assist the Shop Manager in the running of the Overgate Hospice Furniture and Vintage shop in Hebden Bridge, supporting staff and volunteers whilst ensuring income targets are achieved.

Provide effective leadership to the staff and volunteers, managing and supporting as appropriate to ensure they operate as an effective and motivated team.

Minimum Qualifications / Experience Required

Educated to GCSE level 4 or equivalent

Minimum of two years' experience in the retail sector

Experience of providing customer service

Driving Licence is essential

Experience of managing staff and/or volunteers

Experience of cash handling

Key Working Relationships

Shop Manager and Staff

Retail Area Managers

Head of Retail and Trading

Deputy Head of Retail

Retail Team

Income Generation Team

Volunteers

Volunteer Services

Local Community and supporters

Duties and Responsibilities

Working with the Shop Manager on the day to day running of the shop which includes being a key holder, opening and closing the shop and ensuring the premises are secure.

Taking charge of the running of the shop on the Managers day's off.

Line Manage the Shop Van Drivers and Volunteers, ensuring all collections and deliveries are carried out in a professional and timely manner.

Ensure the gift aid scheme is utilised, gift aid targets met, and all volunteers/staff understand how it works and are fully trained.

Maximise income from donated items including recycling of unsellable items.

To comply with the correct financial procedures. This will include accurate cashing up, banking, reporting of figures, ensuring all financial donations are processed and recorded correctly, and relevant paperwork as required.

Sorting, Pricing, Moving and handling of stock, both donated and bought in goods including furniture.

Collect goods from donors in accordance with the collections schedule ensuring they are in a fit condition for sale and have fire labels where required.

As part of this role, you will be required to engage in manual handling tasks, including lifting and carrying bags and boxes of donated stock. Training and guidance on safe manual handling practices will be provided to ensure your safety and wellbeing.

Ensure all health and safety policies are implemented and adhered to including ensure all COSHH assessment completed.

Proactively generate donations of stock and maintain adequate stock levels.

Ensure the premises are always clean, tidy and ensure window displays are of a high standard and checked regularly.

Working with the shop team to ensure the shop is run to a high standard.

Regular one to ones with Line Manager.

Safely PAT test electrical items following the full procedure.

Utilise social media to advertise the shop, sell items, attract volunteers and customers.

Comply and support with all risk assessments and legislative practices set by the Overgate Hospice.

Report all issues to the shop Manager and work together to resolve them.

Create and continually develop effective relationships with volunteers within the Shop and across the organisation.

Ensure that the shop remains competitive on the high street.

Be an active member of the local community.

Attend and support fundraising and retail events.

Volunteers

To assist the Shop Manager by providing advice & guidance to the volunteers in order to develop an efficient & effective team across both shops.

Keep all volunteers up to date with all appropriate information from the Hospice and ensure they undertake annual training for health and safety.

Work with the Manager to actively recruit, interview, and induct new volunteers and correctly train volunteers within their roles.

Promote volunteering opportunities where and when appropriate.

Customer Service

Ensure that customer service is professional and supports the ethos of the hospice.

Support and advertise hospice events, campaigns and awareness issues.

Build relationships with customers and the community.

Promote the role of the charity in the community.

Ensure professional and friendly service is given at all times.

Accept all donations politely and professionally.

Promote the use of the Hospice loyalty card scheme.

Team Working and Leadership

Be an active, participative, and supportive member of the Retail Team to ensure that all aspects of the Hospice retail strategy are successfully delivered.

Education

Attend all mandatory training and any training deemed appropriate regarding the Retail department and the Hospice.

Be willing to undertake further education and training as part of professional development to meet the demands of the role.

Overgate General Duties and Responsibilities

All employees must maintain a safe working environment in accordance with Overgate Hospices Health and Safety policies & abide by the Health and Safety at Work Act (1974).

All employees must undertake relevant mandatory training.

All employees must comply with all Hospice policies and procedures and always maintain strict confidentiality within the guidelines of the General Data Protection Regulations.

All employees must adhere to the Hospice's Standards of Behaviour Framework and Values in all aspects of their work.

This job description is not exhaustive and will be subject to periodic review. The employer and the employee share responsibility to review and amend it as appropriate.

Safeguarding Adults and Children at risk

All Hospice staff are required to act in such a way that at all times safeguards the health and well-being of children and adults at risk. Familiarisation with and adherence to the hospice safeguarding policies is an essential requirement of all employees as is participation in related mandatory/statutory training.

Valuing Diversity and Equality

All employees should carry out their duties in accordance with the values and principles of valuing diversity and equity of provision. It is the responsibility of all employees to support the Hospice vision of promoting a positive attitude to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply through the implementation of the Hospice's Equal Opportunities Policy.

PERSON SPECIFICATION

Qualifications/Training

Essential

Educated to GCSE 4 or above level or equivalent

Current driving licence and access to own transport for use at work

Knowledge

Essential

Knowledge of the local area

Knowledge of gift aid legislation

Experience

Essential

Experience of working in Charity Retail

Experience of working in a busy retail environment - minimum of 2 years

Experience of managing staff/ volunteers

Experience of cash handling

Experience of working to timescales and deadlines

Experience of representing an organisation in a professional manner

Experience of prioritising own workload and working with minimum supervision

Experience of multitasking and working with constant interruptions.

Experience of providing customer service

Desirable

Experience of using computers

Skills/Abilities

Essential

Excellent organisational skills

Excellent telephone manner

Flexible, friendly, accessible attitude

Excellent communication skills (written and oral)

Good timekeeping

Excellent interpersonal skills

Ability to work flexible, occasional unsocial hours

Ability to communicate verbally and in writing

Ability to work in a team which includes volunteers

Ability to maintain confidentiality

Excellent attention to detail

Personal Attributes

Essential

Self-confidence and results-focused personal drive

Ability to deal with conflicting demands and pressures

Emotionally Resilient

Understanding of and empathy with Hospice environment

Team player who earns the trust and respect of colleagues

Positive professional approach and image

Commitment to the purpose and values of Overgate Hospice

Job Types: Full-time, Permanent

Pay: 24,200.00 per year

Benefits:

Company pension Life insurance
Schedule:

Day shift Monday to Friday Weekend availability
Work Location: In person

Application deadline: 28/07/2025