Job Description

Join Our Cake & Custard Factory Family as a Team Leader - Delivering Exceptional Customer Service!

Are you passionate about creating memorable shopping experiences? Do you thrive in a fast-paced, customer-centric environment? If so, we have the perfect opportunity for you! We're seeking a dedicated Shop Assistant who understands the pivotal role that outstanding customer service plays in the success of our store.

At our store, customer service isn't just a department--it's a core value. We believe that every customer interaction is an opportunity to make a lasting impression, and we're committed to going above and beyond to exceed their expectations.

You'll be part of a dynamic team that values collaboration, learning, and growth. We support each other to ensure both personal and collective success.

We understand that well-trained employees are the backbone of excellent customer service. You'll receive comprehensive training to build your product knowledge and enhance your communication skills.

As a Shop Assistant, your role will be diverse. From assisting customers and managing inventory to maintaining store aesthetics, each day will bring new challenges and opportunities.

Key Responsibilities:

Greet customers with a warm and friendly demeanor, making them feel valued and welcome from the moment they step in.

Assist customers in finding products, offering recommendations, and providing information about promotions or special offers.

Maintain a well-organized and visually appealing store layout that facilitates easy navigation for customers.

Process transactions accurately and efficiently, handling payments, returns, and exchanges with a smile.

Stay informed about product features, trends, and updates to provide accurate information to customers.

Address customer inquiries and resolve issues promptly, ensuring their concerns are heard and addressed professionally.

Collaborate with team members to ensure shelves are adequately stocked and neatly arranged.

Contribute to a clean and sanitized store environment by assisting with routine cleaning tasks.

Support with Food preparation and cleaning

Qualifications:

Exceptional interpersonal and communication skills.

Friendly, approachable, and patient attitude.

Strong problem-solving abilities to handle customer concerns effectively.

Ability to work in a fast-paced environment and manage multiple tasks.

Basic math skills for processing transactions.

Previous retail or customer service experience is a plus.

If you're passionate about making every customer's visit special and are excited to be part of a team that values your dedication, we encourage you to apply!

Cake and Custard factory is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.*

Job Types: Full-time, Part-time, Permanent

Pay: From 11.50 per hour

Additional pay:

Bonus scheme Performance bonus Tips Yearly bonus
Benefits:

Casual dress Employee discount Employee mentoring programme Free parking On-site parking Store discount Transport links
Schedule:

10 hour shift 12 hour shift 8 hour shift Day shift Every weekend Flexitime Monday to Friday Weekend availability Weekends only
Application question(s):

What is your current availability for work? Please state days and times What does good Customer Service mean to you? (Do not AI this answer) We operate until 11 pm each day - will this be an issue for you? (Due to the nature of work, employment 18+)
Education:

A-Level or equivalent (preferred)
Experience:

sales: 2 years (required) customer service: 2 years (required)
Work Location: In person

Application deadline: 20/08/2025
Reference ID: CCFE8Aug24