Job Description

Contract Type

Permanent - St Giles Hospice Shops

Locations

Brownhills

Hours

37.5 hours (5 days out of 7) fully flexible 8:55am - 5:05pm trading over 7 days

Annual Salary

24,667 (Retail Band A)

Last day to apply

14/12/2025

Do you have a passion for fashion and love making a difference in your local community? If so, this could be the perfect role for you!

As a Community Shop Manager (CSM) for St Giles Hospice you will lead a team of paid staff and volunteers, ensure smooth operations and deliver excellent customer service. You'll be empowered to make decisions locally whilst working within a supportive framework, working within and for your local community ensuring that engagement and support is understood and promoted.

You'll have excellent leadership and strong commercial skills and want to be part of a successful team. Ideally, you'll have previous fashion retail experience. You will be able to demonstrate exceptional customer service skills and be expected coach and motivate your team to deliver performance targets.

You will work closely with the Retail Regional Manager you will aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice.

The estate includes 26 shops and e-commerce operation with a turnover of approx. 3.5million which supports the overall income generation strategy.

Do you want to work in a role that combines retail, community and purpose, St Giles Hospice is the place that will allow you to thrive.

Qualifications

Desirable

Management qualification

Knowledge and experience

Essential

Previous retail management or supervisory experience

Understands of health and safety regulations and has the ability to enforce policies and processes.

Ability to plan and priorities workloads and delegate accordingly.

Experience in Visual Merchandising.

Good written and Outstanding communications skills.

Excellent customer focus.

Experience of sales management, profit and loss.

Ability to work of own initiative.

Experience of EPOS systems and their function and experience of using other computer software.

Ability to use IT systems and to understand data to drive performance.

Desirable

Local community knowledge

Understanding of charity retailing/Fashion merchandising.

Previous line management experience

Experience in achieving goals and identifying opportunities

Has the ability to implement and enforce policies

A desire to work as part of a team to generate fresh and innovative community-based ideas.

Experience and/or understanding of Gift Aid processes and procedures.

Experience of working with volunteers.

Values

Exhibits our hospice values and behaviours

Skills

Essential

Proven customer service skills

Flexible and be able to adapt to change on a daily basis

Able to complete physically demanding work in the form of standing for long periods and moving stock

Ability to lead on all administrative task, such a cash handling.

Be a keen problem solver.

Ability to follow organisational policy and procedures.

Has basic ability with IT/Office/SharePoint

Proven ability to work within a team and have effective working.

Desirable

Demonstrate an understanding of effective team leadership.

Personal Attributes

Customer focused

Willingness to learn

Flexible and adaptive to change

Strong communicator

Good interpersonal skills

Good time keeping & strong work ethic

Conducts themselves' in a professional manner

Good organisational skills

Inclusive and diverse in their approach

Empathetic

Team Player

Able to work under pressure

Collaborative

Ambassador for St Giles Hospice

Other requirements

Eligibility to work in the UK

Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Job Types: Full-time, Permanent

Pay: 24,667.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Life insurance Sick pay
Work Location: In person

Reference ID: 492