Job Description

About the role

Salary:

In line with National Minimum Wage

Hours:

37.5 hours per week (5 Days)

Closing date:

Monday 25th August 2025

Role type:

Temporary ( Covering 12 months maternity leave)



Job Summary



To manage the shop successfully to enable them to achieve or exceed their income and expenditure targets and generate maximum profits for the work of St David's Hospice Care.

Key Working Relationships:

General Public

Head of Retail

Staff and Colleagues

Volunteers

Key Areas of Responsibility:

Meet agreed sales and profit targets.

Manage the sourcing, pricing, merchandising and display of donated stock.

In consultation with the Retail Manager, devise and implement sales promotions programmes.

Maintain a high standard of display, both in window and inside shop.

Ensure that the shop and stock preparation areas are clean and tidy at all times.

Be proactive in generating donated stock.

Process donated stock to agreed standards and timescale.

Ensure that all organisational procedures are followed, e.g. security, cash handling, reporting, banking.

Control all shop expenses to levels agreed with the Retail Manager.

Recruit voluntary staff to meet the needs of the shop.

Provide training for any paid and voluntary staff and any work placements in all aspects of retail, customer care, equal opportunities and health and safety policies and procedures.

Ensure that the shop opens to agreed hours and plan cover for 6 days per week working.

Ensure that the shop is covered for periods of sickness and annual leave.

Ensure all relevant administration is completed.

Ensure an exceptionally high level of customer care is maintained.

Ensure the shop meets health and safety regulations.

Undertake any required training courses.

Assist in the positive promotion of the work of St. David's Hospice Care, working with community fundraisers to exploit opportunities and maximise awareness of the charity.

Comply with organisational health and safety policies and procedures to maintain a safe working environment for staff, volunteers and customers.

Ensure that any new employees, volunteers or trainees are given an initial induction and explanation of fire and emergency evacuation procedures.

Undertake any other duties as may be reasonably required to ensure the smooth operation of the shop.

Person Specification



Education



Essential



Good literacy and numeracy skills

GCSE or equivalent in English Language and Maths



Experience



Essential



Knowledge and experience of retailing

Administrative experience

Banking, petty cash and financial record keeping

Merchandising and stock control

Supervisory experience



Desirable



Knowledge of Health & Safety in the retail environment

Charity retail experience

Experience of managing and motivating volunteers



Skills/Knowledge



Essential



Awareness of health and safety issues

Strong organisational and planning skills

Good time management skills and able to prioritise own workload

Excellent verbal and written communication skills



Desirable



Knowledge of Health & Safety in the retail environment



Qualities/Attributes



Well-presented

Flexible approach to hours of work

Reliable

Team Player

Commitment to quality and best practice

Commitment to increasing sales and profitability

Energetic and enthusiastic approach to work

Professional approach to work

Good standard of fitness - able to move and handle goods

Calm under pressure

Supportive of the work of St. David's Hospice Care



Other Information

Health and Safety



To ensure that the agreed procedures are carried out and be aware of the responsibilities placed on employees under the Health and Safety at Work Act. To maintain a safe environment for employees and visitors.



Data Protection



If you are required to do so, process and/or use information held on a computer or word processor in a fair and lawful way. To hold data only for specific registered purposes and not to disclose it in any way incompatible with such a purpose. To disclose data to authorised persons or organisations as instructed.



Equal Opportunities



It is the aim of St David's Hospice Care (SDHC) to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, race, colour, nationality or ethnic origins, or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end, SDHC has an Equal Opportunities Policy and it is for each employee to contribute to its success.



No Smoking Policy



SDHC operates a No Smoking policy.

Conditions of Service:

In accordance with SDHC Employment Manual.



Pension Scheme



A Pension Scheme is offered on appointment. Staff may prefer to make their own arrangements.



Confidentiality



All information concerning patients/clients and staff must be treated as strictly confidential at all times.