Job Description

Shop Manager - Diss

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St Elizabeth Hospice has an exciting opportunity for you to be part of our new shop opening in Diss in the Autumn. We are looking for a Shop Manager to lead the team.

You will be a proactive, creative and dynamic individual who is forward thinking ensuring our retail shops continually meet the progressive and ever changing world of 'charity retail'.

As a Shop Manager you will be required to:


To take full responsibility for day-to-day organisation of the shop Achieve agreed financial budgets Provide a high standard of customer service and satisfaction at all times to both external and internal customers Set and maintain high standards of merchandising, layout and display Work with and manage a team of volunteers who are integral to our business

We have over 30 charity sites across Norfolk & Suffolk which includes two retail centres in Ipswich along with a community coffee hub, a cafe and one Zest retail outlet. Other income is produced through our e-commerce sites, furniture operation and retail events.


St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.


St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness.


Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Through medicine and therapy, they ease pain; give life purpose and make life liveable. Last year the charity supported over 4,000 patients and their families.


The hospice's work is centred on the individual's needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit including outpatient's clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support.




Details
Closing date Sunday 3 August 2025
Interview date Thursday 14 August 2025
Location Diss
Status Permanent
Salary 24,392 - 26,049 per annum depending on experience
Hours 37.5 hours (5 full days) per week including a % of Saturdays