Job Description

Main Purpose of the Job:

This is a dynamic role that will involve checking off goods in to ensure that they are correct, organising stocking areas, replenishing stock within the shop area and liaising with the branch manager in regards to changing display areas and keeping the shop looking presentable.

You will also be a friendly face of our Trade Sales Counter, serving on the counter and making sure our customers feel valued and provide excellent customer service. You will also be responsible for any duties to ensure the branch is running effectively.

Main Duties and Responsibilities

Main Responsibilities - Goods In

Checking off deliveries against the corresponding paperwork

Ensuring Goods are put away promptly

Ensure the correct stock locations are maintained

Maintain stock levels within the shop area

Main Responsibilities - Customer Service

Greeting, serving and assisting customers

Providing customers with advice and guidance on product selection

Quoting and liaising with customers

Taking cash and card payments

Taking, making and returning phone calls

Managing sales ledgers

Main Responsibilities - Branch Administration

Balancing cash registers with receipts

Ordering stock as requested

Stock taking and stock checks

Loading and unloading deliveries

Keeping the store clean and tidy

Keeping showroom restocked/merchandised

Keeping up to date with promotions updating displays

Willing to perform any duties as may be deemed necessary or as may be required by the Company

Key Relationships

Measures of Success (Key Performance Indicators)

Customers

Staff

Suppliers

Adherence to customer charter

Adherence to health and safety legislation

Skills and Qualities

Excellent Customer Service Skills

Excellent communication skills and phone manner

Friendly and engaging personality

Flexible Working Options Available:

Not offered
Job Types: Full-time, Permanent

Pay: From 30,160.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Employee discount Store discount
Schedule:

Monday to Friday Weekend availability
Application question(s):

Do you have experience in working with both Trade and Retail Customers?
Experience:

Builders Merchant or Trade Suppliers: 1 year (required) Counter/Shop customer service: 1 year (preferred)
Work Location: In person