Job Description

Shop Supervisor

Location:

The Prince of Wales Hospice Clothing Store - South Elmsall

Salary:

23,950 (FTE), 12.25 per hour

Hours:

15 hours per week (including some weekend working)


Are you a retail professional with a passion for customer service and a heart for charity? We are looking for a motivated and community-focused Shop Supervisor to help lead the team at our South Elmsall clothing store.


At The Prince of Wales Hospice, we provide specialist palliative care in a supportive and respectful environment. Our 14-bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.

About the Role

As Shop Supervisor, you'll support the Shop Manager in running the day-to-day operations of the South Elmsall shop. You'll be key in driving sales, delivering excellent customer service, and leading a team of dedicated volunteers. When deputising for the Shop Manager, you'll confidently take charge to ensure the shop runs smoothly and profitably.


To succeed in this role, you will:


Have retail experience, ideally in a supervisory role


Have excellent customer service and communication skills


Be able to organise, prioritise and work to sales targets


Process donated stock efficiently and maintain high merchandising standards


Be flexible, positive and have a proactive approach to team leadership


Recruit, train and support volunteers

Why You'll Love Working With Us:

In our most recent staff survey:


All of our staff felt they make a real difference and are proud to work for the Hospice


97% of employees said they enjoy working with our team


You'll become part of a passionate team helping raise vital funds to support patients and families across our community. We offer training, support, and a chance to develop your retail career while making a real difference.

Benefits include:

27 days annual leave plus bank holidays (pro rata)


Enhanced sick pay and contributory pension scheme


Staff wellbeing support, including Employee Assistance Programme


Eligibility for Blue Light Card discounts


Discounted on-site meals during working hours (at the Hospice only)


Discounted local gym memberships


Ongoing training and career development opportunities


Annual salary review


For more information or an informal chat about the role, please contact Kevin Hogarth, Retail Operations Manager:


khogarth@pwh.org.uk


01977 708868

Closing date: Sunday 11th January 2026 at 11:59pm

We are conducting interviews throughout the listing and may close applications early.


Please note: any job offer will be conditional upon a satisfactory Disclosure and Barring Service (DBS) check and providing Right to Work in the UK and 2 references.