Job Description

Job Category: Professional, Administration and Operational
:
Grade UE04: 26,093 - 28,778 per annum pro rata
USG / Communications & Marketing / Visitor Centre & Gift Shop
Full Time: 35 Hours, 5 days including weekends
Open Ended: Permanent
We are looking for a Shop Supervisor to support the daily operations and team leadership of the University of Edinburgh Visitor Centre & Gift Shop. The proposed start date for this role is January 2026.
The Opportunity:
This is an exciting opportunity to take on a key role at the University's only Visitor Centre and official gift shop. As Shop Supervisor, you'll help lead a small, dynamic team to deliver excellent service to visitors, staff and students. You'll manage daily shop activities, support visual merchandising, and ensure the team is motivated, trained and working effectively.
Working in a highly visible and customer-facing position, you will help shape the experience of thousands of visitors to the University each year - all while contributing to the success of our retail offering.
Your skills and attributes for success:

• Demonstrated experience in retail, with experience in leading or supervising a team desired.
• Interpersonal and communication skills
• Strong organisational skills and the ability to delegate tasks effectively
• Fully computer literate and numerate, with strong attention to detail
• Knowledge of the University of Edinburgh and the city is highly desirable
• A positive, can-do attitude with flexibility and initiative
• A creative flair for visual merchandising and retail presentation

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Application Information:
Please ensure you include the following documents in your application:

• CV
• Cover letter

As a valued member of our team you can expect:

• A competitive salary.
• An exciting, positive, creative, challenging and rewarding place to work.
• To be part of a diverse and vibrant international community.
• Comprehensive Staff Benefits, such as a generous holiday entitlement, competitive pension schemes, staff discounts, and family-friendly initiatives. Check out the full list on our

(opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits.
Championing equality, diversity and inclusion
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our (opens new browser tab).
The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Key dates to note
The closing date for applications is 5 December.
Interviews will be held week commencing 8th December 2025.
Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.
About Us: As a world-leading research-intensive University, we are here to address tomorrow's greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.
About the Team:
Communications and Marketing (CAM) has the demanding role of promoting and enhancing the profile of the University locally, regionally and globally in various mediums. Our services and areas of expertise include public relations and press office services, media training, prospectus and promotional material production, advertising, media selection, events, video production, web publishing, corporate merchandising and information/exhibition provision via our visitor centre. As the University of Edinburgh is a well-known worldwide brand, we require the highest level of professionals to retain and enhance our reputation.
To find out more, visit https://www.ed.ac.uk/communications-marketing/about-us

Skills Required