Job Description

Job Overview

We are looking for a reliable and organised

Short Lets Manager

to manage our short-term rental properties on platforms such as Airbnb and Booking.com. The ideal candidate will deliver excellent guest support while ensuring smooth day-to-day operations across all properties.

Key duties include responding promptly to guest messages, providing check-in information and assistance, coordinating and overseeing cleaning schedules, managing laundry orders, and ensuring deliveries are made to the correct properties. The successful candidate will maintain high standards of presentation and service, creating a seamless and enjoyable experience for every guest.

Duties

Respond promptly and professionally to guest messages via Airbnb, Booking.com, and other booking platforms. Provide guests with clear and accurate

check-in information

, ensuring smooth arrivals and departures. Assist with

guest check-ins

when required, maintaining a welcoming and professional approach. Oversee and coordinate

cleaning schedules

to ensure all properties are prepared to a high standard before each booking.

Order and manage laundry services

, ensuring fresh linens and towels are delivered to the correct properties on time. Conduct regular inspections of properties to ensure quality, cleanliness, and proper maintenance. Update and optimise property listings and photos to improve visibility and booking performance. Liaise with maintenance teams or contractors for any necessary repairs or upkeep. Monitor guest feedback and reviews, addressing any issues promptly to maintain high satisfaction ratings. Identify opportunities to

upsell additional services

or experiences to enhance guest stays and increase revenue.

Qualifications

Previous office experience is essential, with a strong emphasis on administrative tasks. Proficiency in data entry, ensuring accuracy and attention to detail in all documentation. Excellent phone etiquette with the ability to communicate clearly and professionally. Experience in upselling or sales is advantageous, contributing to revenue growth. Strong organisational skills with the ability to manage multiple tasks simultaneously. A proactive approach to problem-solving and the ability to work independently as well as part of a team. If you are passionate about property management and possess the necessary skills, we encourage you to apply for this exciting opportunity as a Lettings Manager.
Job Type: Full-time

Pay: 24,420.00-67,908.44 per year

Work Location: In person