Job Description

Due to company re-structure, an exciting opportunity is available for a highly experienced HMO Property Lettings Manager to join a company that is one of the market leaders with 4 Hubs (Liverpool, Salford, Bolton and Manchester) in the North West of England. Based at our Liverpool Office the successful candidate will ideally be ARLA/IRPM qualified (But Not Essential) with lettings and property management background and understanding of a property software (Concurrent/ Pay prop)

Duties and Responsibilities

Property Management

Develop and implement

maintenance schedules

for all properties, ensuring they meet safety and operational standards.

Oversee and

coordinate with the maintenance team

to ensure timely completion of repairs and routine maintenance.

Evaluate

property maintenance needs, proposing upgrades and renovations

to improve property value and functionality.

Customer Service & Complaint Resolution

Act as the

first point of contact for escalated tenant and landlord issues

.

Work with the

Branch Manager

to resolve disputes and ensure high customer satisfaction

Ensure all tenant concerns are addressed professionally and efficiently.

Communicate effectively with tenants regarding maintenance schedules, property updates, and compliance measures.

HMO Lettings Operations & Compliance

Oversee the

HMO lettings process

from listing to tenancy agreement

Ensure all tenant inquiries and applications are processed efficiently.

Ensure all properties meet

HMO licensing requirements

and

safety regulations

.

Monitor

tenant move-ins, renewals, and checkouts

, ensuring smooth transitions.

Work closely with the

Compliance Team

to maintain updated

Gas Safety, EPC, EICR, and Fire Risk Assessments

.

Ensure full adherence to

Right to Rent checks, GDPR, and AML regulations

.

Conduct periodic audits and inspections to ensure properties meet all required compliance standards.

Business Growth & Landlord Relations

Build and maintain strong relationships with

landlords and investors

.

Develop strategies to

increase occupancy rates and minimize void periods

.

Provide landlords with

rental performance updates and market insights

.

Identify new

business opportunities

to expand the HMO property portfolio.

Rent Collection & Financial Performance

Work with the

PayProp Administrator

to ensure rent collection is timely and accurate.

Monitor

arrears and implement strategies for rent recovery

.

Assist in setting

rental pricing strategies

based on market demand and competitor analysis.

Marketing & Lead Generation

Oversee the

marketing of available properties

on Rightmove, Zoopla, and OnTheMarket.

Work with the marketing team to create

digital campaigns for tenant acquisition

.

Utilize social media and SEO strategies to

increase engagement and lead generation

.

Job Specification

Education and Experience

ARLA/IRPM qualified (But Not Essential) with HMO lettings and maintenance background.

Minimum of 3 years of experience in property management, with a focus on maintenance and compliance.

Student and profession HMO and short let Experience would be beneficial.

Technical Skills

knowledge and property and general maintenance.

Proficient in property management software and regulatory compliance requirements.

Familiarity with HMO safety regulations and emergency response planning.

Personal Attributes

Excellent organizational and leadership skills.

Strong problem-solving abilities and attention to detail.

Effective communication skills, capable of managing diverse teams and interacting with various stakeholders.

High level of integrity and commitment to maintaining tenant confidentiality.

Ability to work under pressure and manage multiple tasks simultaneously.

Liaison Relationships

Internal

Branch Manager: Regular updates and strategic alignment.

Maintenance Coordinators and Lettings Administrators: Daily operational oversight and task coordination.

Central Maintenance Department: Coordination on major repairs and compliance updates.

External

Tenants: Ensuring satisfaction and addressing maintenance needs.

Landlords - property updates , up keep and maintenance

Contractors and Service Providers: Negotiating and managing service agreements.

Regulatory Bodies: Ensuring compliance with property laws and safety regulations.

Disclaimer:

This job description is intended to provide a general overview of the responsibilities and requirements for the position. It is not a comprehensive list of all duties, responsibilities, or qualifications associated with the job. The duties and responsibilities of this role may change without prior notice and the company reserves the right to modify or assign other duties as necessary to meet business requirements?.

Job Types: Full-time, Permanent

Pay: Up to 28,000.00 per year

Benefits:

Company events Company pension Free or subsidised travel Free parking On-site parking Sick pay
Schedule:

Monday to Friday No weekends
Experience:

Property Management: 2 years (preferred) Customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person