Job Description

The Business:

We are a family run business with over 40 years experience in kitchen manufacturing. As the largest online kitchen retailer, we pride ourselves in offering the best products on the market at unbeatable prices. We currently have one showroom based here in Yorkshire, which is the largest kitchen showroom in the UK.

The Role:

As a Showroom Advisor, you'll be working in our showroom based here in Yorkshire - the largest kitchen showroom in the UK. Our stunning showroom attracts hundreds of customers every day from across the country to view our kitchens, get advice on products and how to plan their kitchen from experts in the field. It's a fast-paced environment with tons of customer interaction, and we pride ourselves on our no-pressure sales approach - providing customers with high-quality advice and information so that they feel confident purchasing their kitchen from us online.

Main Responsibilities -

Supporting our Receptionist to welcome customers to the Showroom

Answering customer questions regarding our product range

Helping customers to understand how we differ from our competitors and how to order with us

Reviewing customer kitchen plans and providing advice/feedback

Providing kitchen quotations

Ability to work as part of a team to ensure all customers are served

General housekeeping (restocking literature, customer refreshments, samples, keeping showroom displays tidy etc)

Responding to online enquiries

Mandatory skills:

Strong interpersonal and communication skills, both written and verbal

Thorough, logical approach to problem-solving and attention to detail

Self-motivated, with a desire to work in a fast-paced environment and take responsibility for self-learning

Smart appearance and professional, as the face of the company

Ability to remain calm, friendly and approachable under pressure

Technologically competent/computer literate

Flexible attitude to working hours, as weekend work and evening hours are required

Previous experience in a customer focused, sales or advice role

Desirable skills:

Experience working in the kitchen industry would be advantageous, however not essential as full training will be given (an initial 2 weeks intensive training, followed by shadowing and ongoing support)

Planning/design experience

Benefits:

2 weeks intensive training programme upon starting, with ongoing support

Competitive salary

Pension Scheme

Comfortable working environment and complimentary refreshments

Working Hours:

40 hours on a rota basis, including weekends and evenings during the showroom opening hours

Pay:

Up to 26,000, dependant on experience and enhanced rate for weekend hours

Job Type: Full-time

Pay: Up to 33,000.00 per year

Schedule:

10 hour shift Day shift Overtime
Work Location: In person

Reference ID: Showroom Advisor - Kirkby