Job Description

Job Advert


This is a Fixed Term Contract until Jan 17th 2026


Who we are


Launched in 2003, we're a vibrant and fast-growing Company with a passion for music. We really care about our people and want them to grow with us in an open and supportive environment.


We are a diverse team of over 500 people located in 5 different countries, across a wide range of different focus areas including marketing, logistics, technology, and customer service.


It's an exciting time to join us in our journey as we continue to evolve, with additional brands joining the Gear4music family and exciting new products in the pipeline.


This position is for a motivated Showroom assistant to greet customers, help them find what they need, and make their experience in store a positive one. Your area of expertise will be in Guitars and/or Keyboards.


Who you are


Our ideal applicant is someone who can quickly absorb and retain product knowledge. The successful candidate will receive on-the-job training but must have the ability to work well in a fast-paced environment and enjoy working as part of a in a team. If you love a challenge and have good knowledge of musical instruments, specifically on the guitar/Keys side of things, we can't wait to see your CV!


What you will do


You will welcome our customers into the showroom, help them to find what they are looking for and provide great customer service


Providing advice to customers regarding instruments in the showroom, mainly guitars and keys.
Demonstration of instruments and musical equipment
Stock control and management
Ensuring the Showroom is always well stocked and well presented
Addressing and solving any customer service issues in a professional and efficient manner
Being adaptable and able to assist customers with purchases outside of your specialist area


What your skill set may look like


Whilst we have an idea in mind of what we need, we are inclusive, and we want applications from people with diverse backgrounds and experiences that can come together to make this new team into a success.


If you are excited but not sure you tick every box, please apply, you may be the exact person we are looking for.


Excellent knowledge of guitar brands and products
Confident and friendly manner towards customers and colleagues
Excellent communication skills
Computer literacy - MS-Office, Outlook and Internet
Good technical understanding of musical instruments
Experience in product presentation and have a good eye for detail
Professional experience in retail or customer service is an advantage


What we'll give you


Enjoy our break room with complimentary hot beverages. Additionally, we have an onsite snack bar featuring a variety of chilled food options such as sandwiches, pastries, and confectionery items for purchase.


Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing:


Generous discount scheme across our full range of music and home entertainment products.
Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas.
Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a 'Mindful Employer'.
Free onsite parking.
Guaranteed hours.
Comfortable staff facilities.
Free tea and coffee.


Plus, the following: employee referral scheme and annual flu vaccinations.


We have an open, collaborative, and friendly culture, and offer a supportive learning environment for people to grow and develop a career with us.