Job Description

Job Overview

Hours:

37.5 hours per week (Saturday rota as required)

Reports to:

Showroom Manager

Location:

15-17 Henderson Road, Inverness

Salary:

Discussed at interview stage

Are you passionate about sales, people, and creating a standout customer experience? We're looking for a

Showroom Team Leader

who will bring energy, drive, and leadership to our busy showroom.You'll play a key role in supporting the Showroom Manager - from leading the team and coaching colleagues, to making sure our displays are eye-catching and our customers leave delighted.

This role is also about living our company values every day:

Do the Right Thing

- act with integrity, fairness, and ownership.

Be the Best

- take pride in delivering excellence and continuous improvement.

Customer First

- put customers at the heart of everything we do.

Community Spirit

- support and collaborate with colleagues across the branch network.

Future Focus

- embrace change, growth, and opportunities to innovate.

What You'll Be Doing

Driving Sales

- lead by example on the showroom floor, spotting opportunities, coaching the team, and making sure sales targets are met (and exceeded).

Inspiring the Team

- train, mentor, and support colleagues to build their product knowledge, sales confidence, and customer service skills.

Delivering Great Service

- ensure every customer receives a warm welcome, expert advice, and a positive experience from start to finish.

Running the Showroom

- help with people management, stock accuracy, merchandising, and showroom standards - stepping up to manage the department when the Manager is away.

Keeping it Fresh

- organise eye-catching displays and make sure the showroom always looks its best.

Engaging the Team

- lead daily huddles and toolbox talks to keep everyone motivated and focused.

What We're Looking For

A strong sales focus and a proven ability to meet or exceed targets. Customer service experience - you know how to connect with people and resolve issues with confidence. Supervisory or Team Leader experience (helpful, but not essential). A natural coach who enjoys training and developing others. Clear communication, good decision-making, and strong organisational skills. IT literacy, numeracy, and attention to detail. A positive, proactive attitude - you thrive on challenges and change.
Job Types: Full-time, Permanent

Work Location: In person