Job Description

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We're one of six distribution network operators in the UK and are regulated by Ofgem.


We're proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry's most difficult challenges. Come and be part of our team and make a difference.


Now part of the Iberdrola and ScottishPower group, we're collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

A Fantastic Opportunity: SITE AGENT

As a Civils Site Agent you will be responsible for supporting delivery of projects on our network infrastructure, particularly those involving excavation and reinstatement, while ensuring compliance with safety, quality, environmental, and financial standards. A core part of your role as Civils Site Agent will be carrying out audits to maintain safety on site and meet customer and client expectations.

Principal responsibilities of the role

Lead day-to-day operations on excavation and reinstatement sites.

Ensure works are delivered safely and on time.

Coordinate with engineers, subcontractors, and utility providers.

Conduct internal and external audits to ensure adherence to specifications, permits, and environmental standards.

Maintain accurate site records and documentation for audit trails.

Liaise with local authorities and clients to ensure regulatory compliance with permit conditions

Act as the main point of contact for clients, public bodies, and third parties across our excavation, backfill and reinstate and traffic management activities

Represent the company in meetings and site inspections.

Support the Project Manager and Quantity Surveyor with overseeing project costings, including taking measurements on site and responding to cost variations

Supervise sub-contractor site teams, positively challenging unsafe behaviours

Promote a strong safety culture and ensure team compliance with HSE policies.

Drive excellent customer service for internal and external customers, identifying potential risks / complaints and put mitigation in place to ensure the job runs smoothly.

Support the Project Manager to ensure projects are delivered in a timely manner supporting client SLA's and unit cost targets.

Be able to have knowledge and understand LV network drawings and construction plans.

Build strong relationships with customers and sub-contractors maintaining the company reputation on CSAT scoring.

Respond to customer enquiries and complaints, on site and remotely, providing subject advice to customers on specific and general aspects of the project.

Contribute to the achievement of a zero-accident culture through producing health and safety reports as required, and by safely planning in jointing works.

Provide regular progress updates to customers and take ownership of customer concerns and any related complaints as required.

The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.

What we're looking for

We welcome applications from individuals with diverse backgrounds and experiences who meet the following criteria:


Previous experience working in the network utilities or construction industry (Essential)

Previous experience in contractor liaison (Essential)

Previous experience with excavation and reinstatement works in the utility sector. (Essential)

Previous experience working in a customer service environment (desirable)

Previous experience working in a commercial project planning role (desirable)

Previous experience supporting delivering multiple projects at one time.

ISOSH accreditation (desirable)

NRSWA experience (Essential) and accreditation (desirable)

Familiarity with asset management systems eg GIS

Have the proven ability to achieve deadlines to meet individual and team set targets whilst meeting the demands of different stakeholders and contractors.

Be self-driven with the ability to work under pressure to meet relevant business/regulatory targets.

Understand the construction industry and the role Electricity Northwest undertakes

What we're offering

We value your expertise. In return, you'll receive:


An annual bonus scheme

25 days annual leave increasing with length of service

An employee rewards portal offering discounts on several well-known brands

A market-leading contributory pension scheme

Employee assistance programme

Opportunity for professional development through our L&D function.

Our Commitment to Inclusion

We're proud to foster a workplace where everyone can thrive. We celebrate diversity and are committed to building a team that reflects the communities we serve. We believe that embracing our differences makes us stronger.

If you need any adjustments or support during the application process, please contact our Recruitment Team at careers@enwl.co.uk or call 0845 366 0092 (option 2).

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by SP Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, a Medical Appointment, Disclosure and Barring Service (DBS) and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable