Job Description

Opportunity ID

640

Location

IWM Duxford

Salary

43,000 to 45,000 per annum depending on experience

Hours

5 days on, 5 days off, working hours 9 am to 6 pm (0.9 FTE)

Department

Security

Position type

Permanent

Job Summary

We're looking for a proactive Site Manager to be the central point of contact for one of our branches. In this pivotal role, you'll ensure smooth day-to-day operations, uphold safety and compliance standards, and create an environment that's welcoming and ready for visitors. You'll work closely with teams across the organisation to deliver exceptional visitor experiences and support high-profile events.

Role Responsibilities

Act as the 'go-to' person for all operational matters at your branch. Oversee delivery of visitor services, security, and facilities contracts, ensuring compliance with KPIs and SLAs. Lead on safeguarding, crisis management, and emergency planning. Collaborate with internal teams and contractors to maintain high standards and resolve operational challenges. Support planning and delivery of ceremonial and large-scale events. Monitor performance, manage budgets, and identify opportunities for improvement. Ensure statutory obligations are met (Health & Safety, Fire Safety, Emergency Planning). Conduct regular site checks, risk assessments, and investigate incidents to maintain safety. Coordinate operational workflows and logistics for projects and events. Maintain accurate records, produce reports, and contribute to continuous improvement. Build strong relationships with contractors and stakeholders to ensure seamless service delivery. Induct staff and volunteers on operational procedures and support branch administration.

About You

Proven experience managing contracts and service providers, with strong relationship-building skills. Knowledge of operational management in public-facing environments, including safety and security. A track record of delivering outstanding visitor care and adapting to change. Commercial awareness and budget management experience. Strong organisational skills and the ability to solve problems under pressure. GCSE-level education (or equivalent) and a clean driving licence.

Experience in the heritage sector or visitor operations is desirable, but not essential. We welcome applicants from all backgrounds who share our commitment to safety, service, and visitor experience.

Apply Now

If you're ready to take on a role where no two days are the same and make a real impact on our visitors' experience, we'd love to hear from you. Apply today and help us keep our sites safe, welcoming, and operationally excellent.

Application closing date

January 5th 2026, 9:00 AM

Interview Details

Interviews for this post are planned for the week commencing 12 January 2026


Benefits
The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only.

Annual Leave:

You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you'll get 30 days

Company Group Pension Plan:

Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%.

Enhanced Maternity and Paternity Benefits:

Celebrate life's milestones with confidence, knowing that our policies support growing families.

IWM4me:

Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being.

Free Sanitary Products:

We prioritise your comfort by providing free sanitary products across all our sites.

Retail Discounts:

25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me)

Free Entry to IWM Air Shows:

Witness the thrill of vintage aircraft at our air shows.

Free Entry to Partner Museums & Galleries:

Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions.

In-House Training Programmes:

Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives.

Season Ticket Loan Scheme:

Simplify your daily commute with our interest-free loan program.

Cycle 2 Work & Cycle Hire

Promote well-being and environmental consciousness by cycling to work.

Eye Tests:

Money back up to 80 for an eye test and a new pair of glasses.

Employee Assistance Programme:

Access confidential support for personal or work-related challenges.

Benenden Healthcare & Dental Insurance:

Prioritise your health with access to quality healthcare services (subject to terms and conditions).

Civil Service Sports Club Membership:

Opportunity to join and enjoy additional discounts and perks as part of a vibrant community.

Staff Events and Networks:

Join fellow colleagues in social gatherings and events, fostering camaraderie and shared experiences.

...and more!


Ready to embark on this exciting journey with us? Apply now and become part of IWM!

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to:



A basic check, which shows unspent convictions and conditional cautions.


Equal Opportunities and Flexible Working
IWM is committed to a policy of Equal Opportunities.




We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone.




Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public.




At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds.



We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruitment contact, as we are open to discussing agile working opportunities during the hiring process.