Job Description

Salary

- 30,000 per annum (rising to 32,000 after probation period) and Veolia benefits

Hours

- 40 per week - Rotating shift pattern consisting of days and nights followed by 18 days scheduled holiday.

Location

- Cannock, Staffordshire, WS11 8JP / Remote Hybrid

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.

Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

- Annual leave is built into the shift pattern

- Access to our people's pension scheme

- Free physiotherapy service

- Discounts on everything from groceries to well known retailers

- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

- Ongoing training and development opportunities, allowing you to reach your full potential

What will you be doing?

You will be responsible for being first in line speaking to engineers and customers on the telephone, investigating faults on our combined heat and power generators. Monitoring live alarms for our industrial assets (full training provided) Completing scheduled and ad-hoc reporting Using Google, Access and other BI tools to assess asset performance Supporting Veolia's crisis management process Adhering to written procedures when carrying out tasks
Training is approximately the first six week

What are we looking for?

Previous customer focus, call handling experience Good IT skills including excel / analysis Problem solving experience Analytical skills and mechanical engineering knowledge is an advantage

Our promise to you

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2025, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Experience:

similar operational knowledge and: 1 year (preferred) Analytical skills and : 1 year (preferred) Mechanical engineering knwoledge and : 1 year (preferred) similar customer service / call handling: 2 years (required)
Work Location: In person

Reference ID: JR24745