Job Description

This role is key to the operational success of The Reader's Calderstones site, ensuring our ethos, values and vision are at the forefront of all we do at Calderstones. This is a diverse, fast-paced role that is responsible for leading the team to deliver the safe operational running of all activities on site, including presentation standards, visitor flow, visitor assistance, access and health and safety. Leading from the front, this role is vital in cross-organisational working for activity ran by The Reader.

Key Responsibilities:

Coordinate a 7 day working site rota, ensuring an operational presence daily and solve any gaps in cover Ensure smooth operational running of all activities on site, including being able to respond to any issues, leading shifts in our front of house environment and maintaining a safe and welcoming site Take initiative to solve problems, with the ability to resolve issues and develop creative solutions as part of our Operations Team A strong awareness of health and safety procedures and to keep up to date with any legislation changes and statutory requirements for running a public site and the workplace e.g. First aid/Fire Safety trained, reviewing risk assessments and Health & Safety Executive requirements Be a point of reference and provide operational guidance across the organisation for responsibilities held by the Site Operations Team (e.g. Room booking system, office management, health and safety, safeguarding, incident and risk management etc.) This post will be a key holder for the entire Calderstones Site and have responsibility for opening and closing the site. Be responsive to potential challenging situations including safeguarding issues, security problems and Fire and First Aid incidents and assisting emergency services Direct line management and development of Operations Coordinator and Operations Assistants, ensuring clear lines of responsibilities and directing their workload. Run Site Operations inductions for all new starters at The Reader, giving context into site safety and organising any HSE training required. Work closely with Senior Site Operations Manager and Director of Social Enterprise to ensure that The Reader's values and culture is embedded in all operational processes; do this by keeping abreast with organisational change, ensuring good customer service with members of the public, and ensuring we balance the needs of the site with the needs of our staff, volunteers, and group members Responsibility for ensuring communication is strong with all volunteers, staff members, office tenants and visitors to site so that the site runs efficiently and safely. Be reactive to any problems, concerns, or challenging behavior on site and deal with them in a professional and calm manner, leading by example, and reporting to the appropriate team members Monthly or quarterly site reports to be reported for members of Directors Group and the Board; detailing H&S information, risk management, serious site incidents, implementation of the business continuity plan Prioritise all operational activities on a daily basis e.g. opening and closing the business units, providing support for catering shifts, handling deliveries, carrying out site walks, maintaining cleanliness, room setups etc. Lead on the organisation's Environmental Strategy including coordinating and leading on internal working group meetings and liaising with our external consultants. You will also provide regular information and updates for the senior leadership and DG, as well as implementing new initiatives across the workforce and the site. Take responsibility when a significant level of decision making is required, in fluid and challenging, high stress situations. Reference to be made to senior colleagues where feasible, but a significant delegation is intrinsic to this role in the context of a site where issues arise 24/7 - may result in full/partial closure, postponing programmed or commercial events in the occurrence of health and safety concerns or emergency situations.
Any other duties commensurate with the grade, including taking part in, or leading a Shared Reading group.

Person Specification:

Availability and flexibility to work over a 7-day week site, including outside of normal working hours, weekends and bank holidays Strong leadership skills and experience of direct line management Proven track record of managing operational processes and the smooth running of a large site, including great attention to detail and problem-solving Excellent organisational skills and the ability to delegate workload effectively Excellent time management skills and ability to prioritise efficiently Experience of key holder responsibilities and is able to confidently and safely manage a large multi-purpose site Excellent communication skills and experience of dealing with complaints or challenging situations in a calm and professional manner Ability to work independently or as part of a team, and work collaboratively with teams across the organisation Experience of dealing with emergency situations including first aid and fire safety, remaining calm under pressure and confident dealing with the Emergency Services or Local Authority Able to demonstrate an understanding of The Reader's wider work and values and how we represent The Reader at Calderstones First Aid/Fire Safety trained (training will be provided) Confidence in using a variety of IT systems
f you're inspired by our mission, are looking for a new challenge, and want to work for a forward-thinking organisation at a really interesting time, we'd love to hear from you. Please visit https://www.thereader.org.uk/job/site-operations-manager-maternity-cover/ to view a full job description and application form, please send your completed application forms to laurakershaw@thereader.org.uk

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 29,416.00 per year

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced maternity leave Free parking On-site parking Sick pay
Schedule:

Monday to Friday Weekend availability
Work Location: In person

Application deadline: 22/05/2025
Reference ID: MA_220525