Job Description

Site & Operations Manager - Multi-Site Self-Storage Facilities

North West London (Greater London) - Multi-Site Role
Full-time, on-site role with occasional flexibility (some evenings/weekends)
Please apply via this listing only. Do not contact easyStorage HQ.

Company Overview

Join the UK's fastest-growing storage brand: easyStorage. We're shaking up the industry with affordable, flexible, and customer-first storage solutions, making high-quality storage more accessible than ever.

As a franchise team within the easyStorage network, we're building something exceptional from the ground up, and we're growing fast. With multiple new sites launching and more in the pipeline, this is a rare opportunity to be part of an ambitious, hands-on operation backed by a nationally recognised brand.

We're looking for someone who's ready to take ownership, grow with the business, and help shape the future of our operations. You'll work closely with experienced business leaders in a dynamic, startup-style environment where your ideas matter and your impact is immediate.

Role Overview

As Site & Operations Manager, you'll lead daily operations across a growing network of self-storage sites across Greater London.

This is a multi-skilled role that combines site management, customer service, logistics, and admin. You'll coordinate container deliveries, manage customer move-ins, handle enquiries, and ensure each site is clean, organised, and running smoothly.

You'll play a central role in our growth. You'll help launch new locations and build strong customer relationships, all while working closely with senior leadership in a fast-moving, high-trust environment.

Key Responsibilities

1. Site Operations & Delivery Coordination

Oversee container deliveries and unit installation, including setting blocks and shims with care and accuracy Manage daily site operations across locations, including stock movement, site planning, and logistics Maintain consistently high standards of site cleanliness, layout, and presentation. Take pride in every detail
? You're a meticulous planner and a bit of a perfectionist. The kind of person who gets real satisfaction from stepping back and seeing everything just right.

2. Customer Success & Site Experience

Act as the primary point of contact for customers. Build strong, lasting relationships from first enquiry through contract setup, move-in, and beyond Guide customers through the full storage process with clarity, warmth, and professionalism Confidently handle questions, payments, renewals, and any issues. Aim to resolve problems before they become bigger and uglier
? You care deeply about people having a great experience. You know how to stay calm under pressure, keep things personal (not robotic), and make sure customers feel looked after from start to finish.

3. Business Growth, Marketing & Local Partnerships

Drive occupancy by managing walk-ins, repeat business, and high-value local accounts Follow up on warm leads from the central sales team. Add a personal, local touch to convert bookings Build relationships with local businesses, estate agents, and tradespeople to grow awareness and drive referrals Lead local marketing efforts, from networking and leaflet drops to signage, listings, and community outreach Support promotions and pricing strategies to help maximise revenue
? You don't need to be a traditional salesperson. Just someone who's great with people, quick to follow up, and naturally tuned into local opportunities. You'll be backed by a national brand and central team, but your on-the-ground initiative will help us grow.

4. Health & Safety & Compliance

Ensure sites meet all health, safety, and compliance standards Carry out regular checks and keep clear records for insurance and operational purposes
? You take safety seriously and understand that a well-run site is a safe site. You're reliable, thoughtful, and a good human.

What We're Looking For

Experience in self-storage (container-based experience is a bonus!) Strong operational background with the ability to manage deliveries and site logistics Excellent communication and customer service skills. Confident handling people and problem-solving Proactive and detail-oriented with strong organisational abilities Tech-savvy and quick to learn new systems. Comfortable with email, spreadsheets, and digital tools Practical mindset. Happy to get hands-on and involved in the physical side of site setup Naturally curious and improvement-focused. Always looking for smarter ways to do things Full UK driving licence. Regular travel between sites is required Right to work in the UK

What We Offer

Performance-based bonuses tied to growth and delivery. Your impact drives your rewards, and there's serious earning potential for the right person Autonomy and ownership in a disciplined, high-trust role within a growing brand Clear standard operating procedures (SOPs) and well-documented systems. You'll be supported by the easyStorage model built to help you succeed Structured onboarding and hands-on training provided to help you hit the ground running A direct line to HQ resources and expert guidance when you need it. You're never on your own Staff discounts on storage solutions A supportive, no-nonsense team culture where ideas are welcome and action is valued
Job Type: Full-time

Pay: 28,000.00-33,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension Employee discount Free or subsidised travel On-site parking
Schedule:

Monday to Friday Overtime Weekend availability
Application question(s):

Do you have your own vehicle?
Willingness to travel:

50% (preferred)
Work Location: In person

Application deadline: 25/05/2025