Job Description

We manufacture a wide range of flours in some of the most technically advanced mills in the world which ensures the highest level of food safety and brand protection for our customers. We have built our reputation as a world class miller and market leader by establishing close working relationships with our customers. We hold ourselves to uncompromised ethical and legal standards and are proud that our customers and suppliers endorse our reputation for innovation, consistency and partnership.

Main purpose of the role:

As Site Operations Manager, you will be responsible for overseeing all production activities to ensure they are conducted safely, efficiently, and in full compliance with customer, company, and legal standards. You will drive the site toward achieving consistent standards of operational excellence, efficiency, and productivity.

Key Tasks and Responsibilities:

Demonstrate visible leadership in health, safety, and wellbeing, ensuring these are embedded in all strategic and operational decisions.

Develop & Implement H&S Policies: Approve, promote, and oversee implementation of the organisation's health and safety policies, procedures, and safe systems of work including monitoring on Work Wallet.

Promote a Safety Culture: Foster a positive, proactive safety culture where employees feel responsible for and actively engaged in health & safety.

Incident & Investigation Oversight: Ensure all accidents, incidents, near misses, and hazards are reported, investigated thoroughly, and corrective actions are completed promptly through to root cause.

Performance Monitoring: Review H&S performance data, KPIs, audits, and inspection reports, taking action to drive continuous improvement.

Develop and execute site production plans to meet customer demand, business objectives, and delivery schedules.

Monitor production performance against KPIs, identifying gaps and implementing corrective actions to maintain high standards.

Implement continuous improvement initiatives within production processes to enhance efficiency, throughput, and safety.

Provide strong leadership and direction to site teams, fostering a culture of accountability, collaboration, and high performance.

Develop and coach team members, identifying skills gaps and implementing training plans to build capability and competence.

Develop and track site-level performance metrics and KPIs to monitor process effectiveness and improvement outcomes.

Conduct regular audits and reviews of operational processes to sustain improvements and ensure compliance with standards.

Identify new growth opportunities, partnerships, and revenue streams to drive business expansion.

Develop and implement customer service strategies that enhance customer experience, retention, and loyalty.

Monitor and analyze customer feedback and satisfaction metrics, using insights to drive service improvements.

We offer a competitive salary, enhanced holiday entitlement, company sick pay, life insurance, health cash plans, family friendly policies, EV/ULEV car scheme and cycle to work scheme. In return we are looking for:

Proven Track record of Management

Dealing with Customers

Delivery of Projects

Food manufacturing and production processes

Ability to evaluate and manage risk and contingency

Evidence of courageous, inventive, driven and straightforward behaviours

Excellent verbal, written and presentational skills

Formal Milling qualification - NABIM Modules 1-7 & higher

Health & Safety- IOSH/ NEBOSH Standard

Food Safety/ HACCP- CIEH Qualification

D365 training

If you wish to be considered for this opportunity, please apply with your CV and covering letter to Recruitment@carrsflour.co.uk.

Job Types: Full-time, Permanent

Pay: 55,000.00 per year

Benefits:

Company pension On-site parking
Work Location: In person