Job Description

Job details

Employment Type:

Full-Time

Location:

Cardiff, Cardiff, United Kingdom

Job Category:

Field Operations

Job Number:

WD30241524







What You Will Do

We are looking for a well-organised, detail-oriented Service Coordinator to support fire suppression operations at a secure site in South Wales. You will play a key role in planning jobs, coordinating engineers, and ensuring accurate documentation and scheduling. This is a non-technical role - prior fire systems experience is not required, but a willingness to learn about fire suppression processes is essential. You'll liaise with the customer and internal teams, manage job schedules, and support planning and health & safety documentation.



What We Offer



Competitive Compensation

25 days holiday plus bank holidays

Comprehensive Benefits:

Matched pension, life assurance, employee assistance program, referral scheme, cycle-to-work scheme, discounts on high street brands and Johnson Controls products

Training Opportunities:

On-the-job and cross-training with excellent resources

Collaborative Environment:

Supportive team culture and business resource groups

Career Development:

Long-term growth and professional support



Your Responsibilities Will Include



Coordinating maintenance, servicing, and remedial work schedules

Creating and managing workpacks and documentation

Supporting engineers with planning and communication

Liaising with the customer on schedules and requirements

Maintaining accurate reports, records, and inspection data

Supporting health and safety admin and audits

Participating in audits and improvement initiatives

Support field operations as and when required please



How You Will Do It



Use Microsoft Office to manage schedules and reports

Liaise daily with engineers and the customer

Brief engineers on weekly priorities

Maintain service, safety, and training records

Join team briefings and internal improvement efforts

Act as the key admin point of contact on site

Pass enhanced vetting for a high-security site



What We Look For

Required:

Strong admin and organisational skills

Experience in a service-focused business

Proficiency in Microsoft Office (Word, Excel, Outlook)

Independent and team-working skills

Good communication and professionalism

Willingness to learn fire suppression systems

Preferred:

Experience coordinating work on industrial/safety-critical sites

Awareness of health and safety or compliance processes



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