Job Description

Job Summary:

Lancaster Medical Practice is seeking a Site Supervisor to join our team. The successful candidate will be responsible for the day-to-day supervision and management of site staff, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales, and reporting to the Patient Services Manager as necessary.

As part of your role you will also assume responsibility for the supervision of the fabric and facilities of the building. This will include facilities management, equipment, maintenance, stock controls, ground works, security and overall operations, liaising with external contractors as required.

LMP operates out of seven locations across the city of Lancaster and the successful candidate will have multi-site responsibility and will therefore be expected to work flexibly across multiple sites.

Key Duties/Responsibilities:

This list of duties is not exhaustive and may be subject to change as deemed necessary:

Oversee and implement all requirements of reception services Supervision of reception team Induction and training of new staff to agreed standards Ensure adequate staffing levels and produce rotas in line with agreed policy Deal with more complex enquiries from patients and deputise for Patient Services Manager as complaints officer Continually assess and evaluate systems, recommending changes and improvements to the Patient Services Manager as appropriate Daily management and supervision of staff employed by external contractors, liaising as necessary with contracting firms Ensuring standards of cleaning and hygiene throughout the building are maintained Maintaining the room booking system for the site Premises and carpark control and security Ensuring maintenance of common equipment e.g. kitchen facilities Ensuring appropriate stock levels are maintained in line with agreed policy Fire marshal for the site Delegated tasks as defined by manager with the responsibility for health and safety, infection control, estates management and quality Provide absence cover for other site-supervisors within LMP if necessary.
Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. Formed in April 2017 from our successful, legacy practices, Lancaster Medical Practice has continued to evolve to become the strong, high performing Practice it is today, receiving a rating of 'Outstanding' by the Care Quality Commission in August 2018.

We deliver our services from seven locations throughout the city of Lancaster and its surrounding area and are continuing to develop ourselves to improve what we do for our patients, staff and the local community. We are a progressive, modern organisation with patient-centred General Practice at our core. When joining #teamlmp you are joining an organisation with a wide variety of clinical and non-clinical roles but who all work together to provide the best care we can to our patients.

Person Specification:

Essential Qualifications -

English GCSE (or equivalent) Level C or equivalent experience

Essential Experience

Previous experience that demonstrates good attention to detail.

Previous experience of supervision of staff/teams.

Essential Skills/Knowledge

Good general computer skills, including the ability to use Microsoft Office, email and the internet.

Evidence of excellent administration and organisational skills.

An excellent standard of grammar and spelling in the English language.

A conscientious approach and commitment to working in an adaptable and flexible manner.

The ability to work effectively when busy and multi-task when required.

The ability to deal with personal information sensitively and respect people's right to confidentiality.

Organise workload.

Time management.

LMP is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All successful candidates will be subject to a criminal records check with the Disclosure and Barring Service (DBS). All staff are therefore expected to behave in such a way that supports this commitment and will be responsible for safeguarding the interests of children and adults who they come into contact during their work.

Please be aware that in the event that we receive a high number of applications, we reserve the right to close the post before the closing date.

Please note, we are unable to support candidates requiring a skilled worker visa for this post as the Practice is only able to support clinical posts at this time.

Job Types: Full-time, Permanent

Pay: 24,226.94 per hour

Benefits:

Company pension Free flu jabs Sick pay Store discount
Work Location: In person

Application deadline: 14/01/2026