Job Description

Role Summary

You will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards.

As a site support engineer, the candidate will become an integral part of our customers daily site operations, where you will act as a first point of contact for IT issues, and you'll work closely with other manufacturing teams and individuals to drive incident resolution forward.

To support this, engineers will be expected to demonstrate the ability to approach, understand and resolve complex technical issues (

3rd line

) alone or as part of a multi-
vendor team.

Occasionally, you will also be asked to support new and on-going projects to help delivery & support of shop-floor IT projects including client, server & network
components.

The role will also require inclusion into an on-call rota and require occasional additional out of hours work to ensure ATS are able meet the demands of our customers 24x7 requirements.

Why Work for Us

We are proud to be a certified "Great Place to Work". Employees at ATS UK feel empowered to have their voices heard, their opinions are valued, and they see that our actions match our words. At ATS UK, everyone can bring their whole selves to work, and everyone has an equal opportunity to reach their full potential.

Skills

A minimum of

three year's proven experience working in a 2nd or 3rd Line Support

or an equivalent IT engineering role, having also worked with networks, hardware, and software, be able to demonstrate an

excellent

understanding

of both software and hardware troubleshooting methodology Manufacturing Processes and Systems

Incident Management

ITIL

Processes Working amongst

multi-vendor IT environments

OEM

engagement

Windows

hardware, software and networking troubleshooting Advanced troubleshooting of Windows based software, hardware and network troubleshooting Valid UK driver's license and own car for work purposes

Key Responsibilities

Working effectively in a

team

or as an

individual

Taking

total

ownership

of your assigned incidents and tasks Ensuring incident and task deadlines are always met or exceeded

Managing

your

workload

with minimal input from the team leader Providing in-depth problem analysis of major incidents Providing meaningful risk and operational feedback in-line with your duties Demonstrating

high standards of professionalism

and adherence to process at all times

Communicating clearly and promptly

with internal and external stakeholders Be an integral part of the day to day running of IT and manufacturing systems for your site Daily walk arounds to help

identify risks

to IT equipment or facilities Spot and address issues effecting CMEs before they are reported/cause impact Own any incidents raised with ATS at those sites Update key stakeholders as required Engage with other suppliers as necessary

How We'll Reward You

The benefits of working for ATS UK include:

23 days annual leave, increasing by 1 day each year to a maximum of 28 days, plus bank holidays Paid family support days Private healthcare Home office provision Discretionary performance-related bonus Access to a fee-free mortgage service and other financial advice through our wellbeing partner Access to mental health first aiders (MHFA trained) Employee Assistance Programme (EAP) Monthly wellbeing events including yoga, meditations, mental health awareness sessions, fitness challenges, and more! Life assurance Employee 'away days'

Please note that due to the nature of our customer operations and the requirement to obtain Security Clearance, we are only able to accept applications from British Nationals.

Job Type: Full-time

Work Location: In person