Job Description

As the recent addition to the Knovia Group, and a truly purpose-driven organisation, Babington are committed to developing better futures: for individuals, organisations, and society.For us that means developing skills and creating opportunity for individuals and organisations to perform at their very best.

Position:

-------------

Job Title:

Skills Coach - Customer Service

Location:

Face to Face delivery in Durham

Salary:

Up to 30,000

Working days:

Monday to Friday (08:30-17:00)

Are you committed to developing talent and driving meaningful change in workforce development?

We are looking for an experienced and motivational Customer Service expert to join our team to support learners in achieving their Customer Services qualifications, with engaging and inspiring face to face delivery in Durham.



As a Skills Coach with Babington, you will be responsible for coaching and mentoring learners working towards the successful and timely achievement of their learning programme, whilst creating and maintaining cohesive and communicative relationships with learners and employers.



You will use your exceptional teaching and learning experience to provide blended academic and pastoral advice, guidance and support, ensuring a safe and conducive working environment, whilst delivering excellence CS face to face training.

Key Responsibilities

. Manage and facilitate interactive, immersive & engaging interactions including 121 sessions, group sessions in person in Durham


. Adapt our learning journey blueprint (where required) to fulfil the requirements of our clients, learners and stakeholders


. Provide quality training to enrich and compliment the customer experience


. Provide in-depth coaching and mentoring support and advice throughout the learning journey


. Support with preparation for End Point Assessment through an effective use of coaching frameworks


. Promote and embed Equality and Diversity, Safeguarding, British Values, Prevent and Health and Safety to all learning sessions.


. Compile and maintain all learner documentation on the relevant e-portfolio system

Requirements:

-----------------

What We're Looking For

. Grade A-C GCSE in English and Maths or equivalent


. Customer Service qualification or substantive customer service experience


. Level 3 Award in Education & Training (or equivalent) qualification


. Level 3 Assessor qualification (CAVA/TAQA) would be beneficial


. Knowledge of the Awarding Organisations, End Point Assessment and other regulatory arrangements


. Strong understanding of apprenticeship standards and end-point assessment criteria


. Experience managing learner caseloads and delivering against performance targets.


. Excellent communication, time management, and digital delivery skills.


. A genuine passion for supporting learners and helping them achieve their goals.

Other information:

----------------------

What's in it for you?

Babington is an inclusive, welcoming and supportive place to work with a fantastic culture which supports each employees learning, development and career growth.



. Babington Engage


. Bupa Healthcare - Cash plan


. 25 Days annual leave plus Bank holidays


. Additional annual leave purchase scheme


. Employer Pension contribution

We'll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate.

Babington is committed to safeguarding and promoting the welfare of all learners and employees associated with our business. We, therefore, expect all employees to share this commitment and demonstrate our values within all aspects of their work.



We're a

Disability Confident Employer

and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role.



To promote and maintain an inclusive working environment, as part of your application process we will ask you to share data on certain characteristics. These answers will not form part of the selection and recruitment process and will not be shared with anyone outside of the People Team.



Babington is committed to the safeguarding and wellbeing of our learners and colleagues and we implement robust safer recruitment practices to support this. Dependent on the role you are applying for, we may undertake a number of necessary checks to confirm you are suitable to work with children and vulnerable adults, which may include a Disclosure and Barring Service check. We are also committed to promoting equality and inclusion throughout our colleague and learner populations.