Job Description

Job Overview

At The Skin Health Clinic, we're known for transforming skin naturally through science-led, personalised treatments and exceptional client care. We're now seeking a

Clinic Coordinator

to join our team and ensure every client enjoys a seamless, five-star experience from first enquiry to post-treatment follow-up.

Working closely with the Clinic Director and skin specialists, you'll be the key link between clients, therapists, and management -- combining excellent organisation with a genuine commitment to client care and team wellbeing. This role suits someone who enjoys variety, takes pride in structure, and brings calm, positive energy to a busy clinic.

Key Responsibilities

Client Care & Front of House

Welcome clients in person, online, and by phone - delivering warm, knowledgeable, and professional support. Maintain a polished, professional reception area that reflects our clinic standards. Confidently discuss treatment options and homecare, encouraging rebooking, courses, and retail product sales in line with client needs.

Appointment & Diary Management

Manage bookings, confirmations, cancellations, and therapist schedules using our clinic software. Support clients through consultations, payments, and post-treatment communication. Maintain accurate client records in line with GDPR.

Stock, Marketing & Team Support

Monitor stock levels, place orders, and liaise with suppliers to keep the clinic well supplied. Assist with social media, marketing campaigns, seasonal promotions, and event coordination. Support HR administration including staff rotas, annual leave tracking, and accurate record keeping. Help maintain a positive, professional, and well-organised team culture.

Qualifications

Experience in front-of-house, administration, or coordination (ideally within a skin, aesthetics, or healthcare environment). Strong communication and organisational skills with a client-centred approach. Proficient in clinic management or CRM systems, with strong attention to detail Professional appearance, positive attitude, and an interest in skincare and wellbeing.

What We Offer

A supportive, friendly team environment within an award-winning clinic. Full training provided in our professional skincare brands, treatments, and clinic systems. Ongoing opportunities for learning and professional development. Complimentary staff treatments Large staff discounts on professional skincare products. Competitive salary Annual performance bonus opportunities.

Hours

Tuesday - Saturday (4.5days

per

week)

How to apply

Along with your CV, we'd love to get to know you! Please send a short video (around one minute) answering:

"What do you think makes an exceptional client experience in a skin clinic?"

No need for professional editing, just be yourself. You can record it on your phone and include the link or attach it with your application.

Job Types: Full-time, Permanent

Pay: 25,000.00-27,500.00 per year

Benefits:

Employee discount Store discount
Work Location: In person