Job Description

You will play a pivotal role in leading our SmartGen Sales Operations and Customer Service activities across a diverse customer base. This is a unique opportunity to shape the customer experience, deliver on business plans, and inspire high-performing teams of Sales Support and Customer Service Executives. You'll contribute to the wider operations strategy, champion transformation to reduce cost to serve, and ensure excellence in service delivery, compliance, and data accuracy to support Smart Generation customers.
We're looking for a confident and collaborative leader who thrives on challenge, embraces change, and is passionate about creating outstanding customer outcomes. In this role, you'll have the chance to influence strategy, drive operational transformation, and make a tangible impact on SmartestEnergy's long-term success-all while working in a values-driven environment where your leadership will directly shape the future of our Smart Generation operations.
What skills/experience do I need to be successful?

• Experience of Smart Generation products, managing complex products and transforming them from concept through to delivery;
• Exceptional understanding of smart generation as a supplier and within the market and trading sector;
• Demonstrate knowledge around customer renewals, pricing activities, reporting, credit expiry, deemed rates, contract set up;
• Proven experience in a change environment, implementing and embedding change;
• Experience of delivering against short, medium, and long-term plans through people.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters.

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human - no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.
We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

Skills Required