Job Description

JOB DESCRIPTION

Role:

SMARTester Administrator and Customer Service Assistant

Department:

SMARTester

Reporting to:

Customer Operations Manager

Works with:

Customer Operations

Responsible for:

None

Job Type:

Permanent, Full time, Monday to Friday, 8.30-5.00pm

Salary:

DOE

Role Purpose

To provide day-to-day administrative support and act as a friendly, helpful point of contact for customers and internal teams. This supports SMARTester's mission to maintain operational efficiency, supports documentation and communication, and ensures customers receive timely and accurate information.

Success Factors

Maintaining accurate records and documentation.

Managing multiple tasks such as scheduling, document preparation, and supporting meetings.

Keeping pace with routine and ad hoc requests without missing deadlines.

Responding to internal and external queries clearly and courteously.

Liaising effectively between departments and customers.

Competencies, Skills and Knowledge

Clear, friendly communication - both written and verbal

Strong attention to detail and accuracy

Good organisational and time management skills

Able to work independently but happy to support the team

Comfortable with Microsoft Office, Google Workspace or similar tools

Key Duties/Responsibilities

Administrative Support

Maintain and update internal records, files, and spreadsheets Prepare documents, reports, and meeting packs Assist with scheduling meetings, calls, and training sessions Support data entry, formatting and general document control

Customer Service & Communication

Respond to customer queries via email or phone in a polite, professional manner Provide updates on orders, deliveries, and basic troubleshooting or signposting Liaise with internal teams to ensure customer requests are actioned promptly Record customer feedback or issues for review by relevant teams

Office & Operational Tasks

Manage incoming/outgoing post, parcels, and deliveries Monitor office and stationery supplies, and support reordering Support stock records or track customer-related shipments Help with booking couriers or logging outgoing devices/equipment

Compliance & Documentation

Keep documentation up to date and filed correctly Assist with audit logs, quality checks or ISO-related admin (training provided) Support onboarding/offboarding of staff (e.g. arranging kit, access, forms)

What we can offer:

A competitive salary, 25 days holiday plus bank holidays with an incremental holiday package, workplace pension scheme with matched contributions up to 7.5%, income protection, life assurance, health cash plan, Employee Assistance Programme, Charitable Giving scheme, cycle to work and home & tech schemes

Job Types: Full-time, Fixed term contract, Graduate

Benefits:

Casual dress Company events Company pension Cycle to work scheme Private medical insurance Sick pay
Schedule:

Day shift Monday to Friday
Experience:

Customer service: 1 year (required)
Language:

English (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: SMARTester Administrator and Customer Service Assistant