Job Description

There's nothing quite like the buzz you'll feel when you're playing a crucial role at the heart of one of the busiest airports in the world. With more than 1,000 arriving and departing flights on a normal day, the Airside and Airspace Operations team works with customers and suppliers to ensure the safe, efficient and effective operation of the airfield and aircraft. Every day, you'll discover a world of fresh possibilities, when every decision taken has a real impact on the way our whole airport operates.


You'll join a high-performing team with a wide range of skills and a shared passion to make every journey better. You'll be part of a team that not only delivers a safe and efficient operation every day but is also at the cutting edge of innovation, crafting and delivering new technology and infrastructure. Whether your role is to improve process efficiency, monitor aircraft movements or oversee safety measures, you'll be vital to the continuing smooth running of our airport.



The SMS Audit Officer supports the management of the Aerodrome Safety Management System (SMS) and by delivering internal & external audits. The Post Holder also supports CAA assurance activities, relevant safety committees, producing monthly safety reports, undertaking trends analysis and manages the Quality Management System that supports the CAA Safety Office. Additionally, the SMS Audit Officer provides valuable support in ensuring that the outputs of the safety management system are developed into actions which improve safety for Team Heathrow. The Post Holder works alongside the SMS Officers, not only to maintain standards but also to help drive continuous improvement and foster a culture of safety excellence.


Please review detailed job description here: HAL_E_SMS Audit Officer.docx



Carry out auditing activities and process confirmation within Airside Operations to ensure that the integrity of the safety management system is assured. Ongoing management of the Aerodrome Safety Management System (A-SMS), as directed by the Safety Manager. Provide management information that support the A-SMS in line with CAA requirements, including internal evaluation, monitoring, reporting and action tracking Manage documentation to support the aerodrome safety and quality management systems. Produce documentation which drives a continuous improvement cycle. Present safety data, and safety KPI performance (leading, lagging and pre-cursor event indicators) to identify trends, risks and hazards to the operation. Provide data on emerging risks to inform Airside Operations risk registers.

Formal Auditing experience. Good communication skills - written and verbal, and able to compose high quality formal documentation. Demonstrable ability to interrogate multiple sources of data to develop stories which drive change. Be able to demonstrate effective stakeholder management skills, able to develop positive and productive relationships. Excellent IT literacy, experience in Microsoft Excel and PowerPoint, ability to develop reports or other management information which 'tells a story 'or demonstrate a need for change. A valid UK driving license and occupational health medical check to enable the successful post holder to obtain an Airside Driving Permit. Able to follow a defined process but also able to think laterally ('around the problem') when required.

Desirable Skills

Knowledge of following and continuously improving a Safety Management System. Demonstrable experience of promoting a positive and 'just' safety culture. Experience with Microsoft Power BI. Familiar with the regulatory environment under which Heathrow operates, and have an excellent working knowledge of relevant documentation, such as EC216/2008, UK Reg No 139/2014 (the UK Aerodrome Regulation) (Law139/2014), CAA 139/2014 Aerodrome AMC GM & UK Regulation (EU) No. 376/2014 (the Mandatory Occurrence reporting regulation as amended in UK Law. Experience working within Airside Operations
J

oin The Team:

You'll join a proactive, collaborative team focused on delivering real safety improvements across the airport environment. This is a fantastic opportunity to apply your auditing and analytical skills in a role that directly contributes to operational excellence and regulatory compliance.

We encourage you to apply now

to help shape the future of our safety management within Airside Operations at Heathrow Airport.



There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.


Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.


It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.


Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.