Job Description

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Field Applications Scientist, London (UK) - 8 month Fix Term Contract

By joining Illumina as Field Applications Scientist you will partner with customers to provide technical training, troubleshooting, and complaint resolution. This position serves as a scientific consultant during pre- and post-sales activities and will collaborate with broader commercial team to maximize sales growth and customer satisfaction.

This is a field based role, where a valid UK driving license is essential. You will be based in London, UK or the close surrounding area to be best placed to support customers within your territory. Travel will be up to 70%.

Please Note that this is a 8 month fix term contract position

Illumina\'s employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!

Why You

You will have gained a degree within a relevant scientific subject such as Molecular Biology or Genomics, and will have experience with next generation sequencing, ideally through Illumina products. Prior field based experience would be advantageous, however we will also consider candidates from a lab background. You must be flexible to travel with a valid driving license within the location of the role and will have fluent English language skills.

This role requires troubleshooting, communication, time management, situational awareness, poise under pressure, and collaboration. You will be expected to build and maintain strong relationships across territory Service and Support teams, Marketing, Sales, Customer Service, and Quality organizations.

Responsibilities

• Coordinate new installations, including facility inspections and instrument validation.
• Answer questions on customer lab and experimental design, workflow best practices, and data storage and analysis.
• Conduct on-site customer trainings on cornerstone Illumina microarray, Next-Generation Sequencing, library preparation, bioinformatics, consumables, or related products.
• Troubleshoot customer complaints related to biochemistry, assay or experimental design, software, instruments, or user\'s technical skill. Escalate to appropriate internal resources as necessary to maximize customer uptime and minimize customer effort.
• Regularly communicate essential technical product updates to external customers and Sales counterparts to drive customer success.
• Partner with other functional roles and colleagues under the Illumina team selling model that includes various specialist roles, (key) account managers, district sales managers, and Inside Sales to execute on and assist with the development of strategic plans for winning new business and expanding current customer growth and success through consulting, presentations, workshops, demonstrations, and seminars.
• Contributes to customer relationship management, understanding customer goals, setting appropriate product and performance expectations, and gathering intelligence regarding competitive intel and new sales opportunities.
• Knowledge of competitor activities and innovations within the marketplace.
• Provide efficient communication on strategic and competitive customer feedback to Sales, Marketing.
• Participate on departmental project teams; work collaboratively to execute project plans.
• Prioritize tasks and responsibilities to achieve departmental key performance metrics.
• Represent the company professionally, ethically, and morally at all times.

Skills and Experience

• Bachelor\xe2\x80\x99s or Masters degree within a relevant field such as (Biology, Molecular Biology, Genomics) plus some biotech experience or an advanced degree (PhD)
• Knowledge of Next Generation Sequencing essential, ideally gained through Illumina equipment/products
• Previous field based experience would be beneficial
• Proficient with general lab best practices and common Molecular Biology techniques.
• Proven ability to troubleshoot and resolve technical issues.
• Strong written and verbal communication and proven presentation and training skills.
• Ability to operate as an independent contributor and as a cooperative member of a team.
• Commitment to providing outstanding customer service.
• Ability to successfully operate in a fast paced, rapidly changing environment.
• Must be willing to travel up to 70%.

What can you expect?

Our team members are bright, energetic, and dedicated - they are the driving force behind our innovation and impact. To attract the best and brightest, we offer a competitive employee benefits program. We view it as a smart investment in our people, one that recognizes the tremendous value they bring to our business every day. At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless.

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Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

Illumina