Job Description

xf0x9fx8cx8e Where: London & Surrounding Areas (Hybrid - one day in the office a week)xf0x9fxa4x9d Type: Full time salaried rolexf0x9fx9ax80 Join Us at The Social Element! xf0x9fx8cx9fFounded 21 years ago, we're a leading, global and independent full-service social media agency with a team of over 260 members. From PlayStation to Nissan to Visa, we are trusted partners to some of the world's largest brands.Our winning formula? Building strong client relationships to become the voice of their brand on social media.Why us? We believe in the power of Genuine Human Connection to drive brand growth, trust, and loyalty. Social media is our foundation, where we give brands the tools to emotionally engage with their audience like never before.xf0x9fx91x8a The OpportunityWe are looking for a social intelligence expert to join our award-winning Intelligence Team. As a team wexe2x80x99re here to create industry-first work and wexe2x80x99re looking for someone with that same hunger and excitement to do things a bit differently.Youxe2x80x99ll join us as Social Insights Manager, reporting into the Head of Social Intelligence.This role will be a key part of our team, working on a selection of global and national brands.You will be known for great storytelling and insight generation. You will have fantastic communication and time management skills, and be able to work confidently within an agency structure in order to bring the best work to your clients.Your clients: You will manage the reporting programmes of clients, being responsible for their strategic monthly and quarterly reporting. Youxe2x80x99ll act as a trusted partner to these clients, knowing their business objectives and reporting against these .Projects & Innovation: Confident in working across a variety of insights project types, from standard social listening projects through to trends and audience work streams.Proactive client development: Support the Client Services Team in identifying opportunities for upsellingCulture & Tech savvy: Understand whatxe2x80x99s happening in the zeitgeist (whether you get your news from TikTok or the web). While also staying up to date with platform and social listening vendor changesxf0x9fx93x85 What Youxe2x80x99ll DoDeliver insights projects end-to-end from research design, analysis and visualisation to delivery.Deliver your projects on time and to a high standard, working in collaboration with more senior members of the team.Contribute to proposals and scopes in collaboration with the head of insights and client services teams.Develop your skills as a researcher, learning new techniques and technologies. To include survey data, web analytics and desk research.Contribute to a culture of learning and development within the team.Build relationships with key stakeholders both within and outside of the Insights Team.Work with the Head of Insights to promote the team, internally and externally, contributing to and leading on PR activity.Skills + Traits xf0x9fx93x99Strong technical experience in social listening tools such as Talkwalker, Hootsuite or Sprinklr. Experience with Global Web Index or similar is a bonus.Fantastic attention to detail, organisational and time management skills.Honed storytelling skills and comfortable in presenting your workA curious, proactive approach with a can-do attitudeA team oriented professional, with the ability to work independently and self-motivatedCompetent in using Microsoft/Google Suite, with a focus on powerpoint and excel.Experience2+ years experience working in an insights roleWe donxe2x80x99t mind where you come from. Your experience could be from brand-side, agency or publisher; working in PR, creative, social or elsewhere.Experience working for multi-market clientsBonus: Experience of working on automotive, financial services, retail or travelBenefitsPlease note these benefits are for UK based employees onlyxf0x9fx8fxa0 Remote/Flexible working (occasional travel)xf0x9fx8fx96xefxb8x8f 33 days of holiday (including the bank holidays)xf0x9fx8ex82 Birthday offxe2x9cxa8 Annual Occasion Day off for an important event (eg moving house, getting married)xe2x9dxa4xefxb8x8f 1 Volunteer day offxf0x9fx8cx9e Flexible Fridays (Working half day)xf0x9fxa4x97 3 Well Being Daysxf0x9fx91x93 Eye care: Contributions towards eye tests and glassesxf0x9fx8fxa5 Enhanced sick pay: 4 weeks full pay, 4 weeks half payxf0x9fx91xaa Enhanced family friendly policiesxf0x9fxa4x97 Employee Assistance Programme and wellbeing supportxf0x9fx9bx8dxefxb8x8f Access to our discounts websiteThe Hiring Processxf0x9fxa4x9d Culture + Connect Interview with one of the Talent Teamxe2x9cxa8Skills + Experience Interview with members of the Social Intelligence Teamxf0x9fx93x9c Assignment Phasexf0x9fxa7x91xe2x80x8dxf0x9fxa4x9dxe2x80x8dxf0x9fxa7x91 Final Interview with members of the Social Intelligence Team + wider team membersOur Diversity, Equality & Inclusion CommitmentWe welcome applications from diverse and under-represented groups regardless of their background.We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you donxe2x80x99t fulfill all the requirements, we encourage you to still apply xe2x80x94 wexe2x80x99d love to hear from you! xf0x9fx99x82We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.xe2x9cx8dxefxb8x8f How To ApplyIf you're ready to make your mark with us, upload your CV and a cover letter explaining your personal/professional experience in account management and why you're excited to join our team. Don't forget to include the specified details in your cover letter/video to ensure your application gets processed!***If you would prefer to submit your application in a different format, please feel free to get in touch with us at talent_tse@thesocialelement.agency and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox.Excited to embark on this journey with us? We can't wait to hear from you! xe2x9dxa4xefxb8x8fWe use our next-level understanding to help brands show up on social the way their audience needs, and be more human.We donxe2x80x99t stop at helping brands. Wexe2x80x99re training all generations in how to social safely.Making Social Better is what keeps us up at night and gets us out of bed in the morning.Because when we Make Social Better every day, a better tomorrow is inevitable.

Social Element