Job Description

Peleman makes unforgettable experiences tangible in a reliable, respectful and creative way. Moments that mean something to your company, your customers, yourself and your family should get the attention they deserve. Make your business a personal story, make it tangible!


https://peleman.com/nl/

Social Media & Customer Engagement Specialist

Our very first segment webshop for the hospitality industry is now online, bringing our personalised products to life in the context of restaurants, hotels and bars.

Check it out here: https://hospitality.peleman.com/


But this is just the beginning.


We're embarking on a

digital growth journey

: segment-based webshops, smart email flows, and content that truly connects with our audience.



As our new

Social Media & Customer Engagement Specialist

, you'll help shape the launch of future platforms for other industries.

Your impact?

You'll be the

voice and digital engine

of our customer experience.


You'll make sure people find us, feel seen, and want to come back through authentic content, clever flows and real connection, both online and in person.

What you'll be doing

Digital Communication

Create segment-focused content with the marketing team: social posts, short videos, emails, stories... Co-develop email flows and mini-campaigns for new or returning customers

Customer Connection

Maintain warm, personal relationships with customers and contacts Inspire them with new use cases, product updates and ideas that match their reality Detect additional needs (support, upgrades, reactivation...) and feed that into the team Gather customer feedback and turn it into actionable improvements for the online experience

Collaboration

Work closely with the marketing team (based in Belgium) Coordinate with your team leader and customer service colleagues Use CRM and automation tools to structure follow-ups and engagement Share insights and suggestions to improve customer journeys

Why you?

Because you don't just create content, you create connection.


You understand what people want to feel and experience, and you translate that into communication that resonates, both digitally and personally.

Your profile

A degree or equivalent experience in marketing, communications or digital media Confident with both words and visuals Curious, digitally savvy, and not afraid to take initiative Comfortable working independently, but you thrive in a team environment

What you get at Peleman

We don't just care about the customer experience, we care about

yours

too.


At Peleman, we value team spirit, personal attention and a positive work environment.

If you're looking for a place where your voice matters, your creativity counts, and your growth is supported, this is your moment.


? When passion and work come together, great things happen.


We offer:

A versatile role at the intersection of content, customer contact and segment marketing Freedom to create, test, fail, learn and grow Training on tools, products and customer engagement A team culture built on trust, autonomy and initiative Inspiring customer segments like hospitality and others, where your work truly matters A competitive salary package with flexibility

Apply now and show us how you would make our message matter.

https://jobs.peleman.com/en/social-media-customer-engagement-specialist-uk-horsham/apply


https://jobs.peleman.com/en/social-media-customer-engagement-specialist-uk-horsham