Job Description

About The Role

Join the RAC as a Social Media Customer Expert

Are you passionate about delivering outstanding customer service and making a real impact through social media? The RAC is excited to offer a 6-Month Fixed Term Contract within our dynamic Social Media team.



This is a hybrid role, with two days a week in our Bristol or Bescot office and three days working from home.



Your Working Hours

You'll work on a rotational shift basis:


Monday to Friday: Between 8am and 11pm Weekends: 9am to 5pm
What You'll Be Doing

As a Social Media Customer Expert, you'll be the voice of the RAC across our social platforms, providing exceptional service to both existing and potential members. You'll:


Respond to customer posts across social media channels with empathy and professionalism Investigate and resolve queries and complaints, keeping customers informed throughout Prioritise tasks across multiple platforms including social media, review sites, and complaints channels Communicate clearly and effectively in writing and verbally across various formats Maintain strong product knowledge and stay informed about competitor offerings Meet performance goals such as quality, response times and complaint resolution standards
What We're Looking For

To thrive in this role, you'll bring:


Experience in customer service or complaint handling, ideally in a regulated environment A genuine interest in or experience with social media platforms Strong communication and listening skills A proactive, resilient, and self-motivated approach Confidence working independently and as part of a team Solid PC and literacy skills Flexibility and adaptability in a fast-paced environment
What We Offer

We believe in rewarding our people. Here's what you'll get:


Competitive salary and eligibility for our bonus scheme 25 days holiday plus bank holidays RAC Group Personal Pension scheme with up to 6.5% employer contribution Family leave support and flexible working resources 24/7 confidential personal support service for you and your household Car salary sacrifice scheme (including electric vehicles) after 12 months Free RAC Ultimate Complete Breakdown Cover from day one Access to Orange Savings - discounts on thousands of retailers, holidays, tech, and more Automatic enrolment into our Colleague Share Scheme - 'Owning it Together'
Our Commitment to Inclusion

We're proud to foster a culture that reflects the diverse communities we serve. We welcome applications from all backgrounds and experiences and are committed to creating an inclusive, accessible, and collaborative workplace.