Job Description

Join a

global leader in digital support solutions

and bring your love for

social media and customer experience

to the next level! We're hiring Italian-speaking Social Media Representatives to support top international brands from our modern office in Belfast.

Location:

Belfast, United Kingdom (On-site)

Employment type:

Full-time (40 hours/week across 24/7 shifts)

Industry:

Customer Support / Social Media

Languages:

Italian (B2+) & English (B2+)

Compensation:

12.99/hr | 27,019.20/year

What you'll do:

Deliver exceptional customer service in Italian and English via Social Media, Email, WhatsApp, Chat, and more

Resolve technical and product-related issues using internal tools and your problem-solving skills

Customize your tone and responses to reflect each customer's needs and the brand's personality

Monitor platforms and escalate emerging customer concerns or pain points

Collaborate on building a brand-aligned knowledge base and share user-generated content

What you'll bring:

Fluency in Italian (minimum B2 CEFR) and English (minimum B2)

Genuine passion for social media, community engagement, and customer service

? Good technical skills with the ability to troubleshoot and navigate online tools

? Excellent writing skills with attention to tone, detail, and clarity

Ability to stay calm, professional, and creative under pressure

Team player mentality and willingness to adapt to brand tone and culture

Nice to have:

Familiarity with virtual reality, gaming platforms, or tech gadgets

Experience in non-voice customer support or social media moderation

What's in it for you?

Competitive salary: 12.99/hr | 27,019.20 annually

Full-time permanent contract in modern offices in Belfast

?? Supportive team and collaborative work environment

Career development in a fast-growing digital services provider

Opportunity to represent top-tier global brands


Ready to start your

social media career

in an international setting? Apply now and help shape next-level digital customer experiences!


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