Social Media Engagement Specialist - Luxury Hotels
Location:
Remote:
(Europe/Lisbon time zone preferred)
Type:
Full-time (flexible hours)
About Us
We're a boutique social media management agency specializing in the hospitality sector. With 28 hotel clients across Europe and the U.S., we craft community-driven strategies that boost bookings, strengthen guest loyalty, and elevate each property's online presence.
What You'll Do
Community Engagement
Monitor and respond to comments, tags, and mentions on Instagram, Facebook, TikTok, and LinkedIn
Spark authentic conversations and foster brand loyalty through timely, on-brand replies
Direct Message Management
Triage incoming DMs: answer guest questions, qualify new leads, and flag urgent issues for escalation
Maintain a friendly, professional tone tailored to each hotel's voice
Reel & Content Posting
Upload reels according to the content calendar, optimizing captions, and posting times
Add polished on-screen text (captions, headlines, CTAs) using IG, tools like Canva, InShot, or CapCut
Ensure all video assets meet platform specifications (aspect ratio, length, cover image)
Performance Tracking & Reporting
Monitor post-engagement metrics (likes, comments, shares, saves) and prepare weekly snapshots
Identify top-performing content and recommend tweaks for higher reach
Collaboration & Ideation
Share emerging trends, platform updates, and best practices in regular strategy sessions
Requirements
Experience:
1-2 years managing social media engagement and posting and + if for B2C or hospitality brands
Proven ability to grow community engagement and follower interaction organically
Skills & Tools:
Expert user of Instagram, TikTok, Youtube, and Facebook Business Suite.
Proficient with Canva, InShot, CapCut, or similar video-editing apps for on-screen text
Strong written communication--with impeccable grammar and brand-aligned tone
Personal Traits:
Highly organized, detail-oriented, and able to juggle multiple clients
Quick thinker who thrives in fast-paced environments and adapts to evolving priorities
Passionate about travel, hospitality trends, and digital storytelling
Role Details
Schedule:
Full-time, with flexibility to align across time zones
Location:
Fully remote--work from anywhere within the Europe/Lisbon time zone
Growth:
Clear path to senior social media or community-lead roles as we scale
How to Apply
Send your resume and links to social accounts or content examples you've managed
Job Types: Full-time, Freelance
Pay: 2,000.00-2,500.00 per month
Benefits:
Work from home
Schedule:
Monday to Friday
Application question(s):
* Please link social accounts or content examples you've managed
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