Job Description

Social Media Engagement Specialist - Luxury Hotels

Location:

Remote:

(Europe/Lisbon time zone preferred)

Type:

Full-time (flexible hours)

About Us

We're a boutique social media management agency specializing in the hospitality sector. With 28 hotel clients across Europe and the U.S., we craft community-driven strategies that boost bookings, strengthen guest loyalty, and elevate each property's online presence.

What You'll Do

Community Engagement

Monitor and respond to comments, tags, and mentions on Instagram, Facebook, TikTok, and LinkedIn Spark authentic conversations and foster brand loyalty through timely, on-brand replies

Direct Message Management

Triage incoming DMs: answer guest questions, qualify new leads, and flag urgent issues for escalation Maintain a friendly, professional tone tailored to each hotel's voice

Reel & Content Posting

Upload reels according to the content calendar, optimizing captions, and posting times Add polished on-screen text (captions, headlines, CTAs) using IG, tools like Canva, InShot, or CapCut Ensure all video assets meet platform specifications (aspect ratio, length, cover image)

Performance Tracking & Reporting

Monitor post-engagement metrics (likes, comments, shares, saves) and prepare weekly snapshots Identify top-performing content and recommend tweaks for higher reach

Collaboration & Ideation

Share emerging trends, platform updates, and best practices in regular strategy sessions

Requirements

Experience:

1-2 years managing social media engagement and posting and + if for B2C or hospitality brands Proven ability to grow community engagement and follower interaction organically

Skills & Tools:

Expert user of Instagram, TikTok, Youtube, and Facebook Business Suite. Proficient with Canva, InShot, CapCut, or similar video-editing apps for on-screen text Strong written communication--with impeccable grammar and brand-aligned tone

Personal Traits:

Highly organized, detail-oriented, and able to juggle multiple clients Quick thinker who thrives in fast-paced environments and adapts to evolving priorities Passionate about travel, hospitality trends, and digital storytelling

Role Details

Schedule:

Full-time, with flexibility to align across time zones

Location:

Fully remote--work from anywhere within the Europe/Lisbon time zone

Growth:

Clear path to senior social media or community-lead roles as we scale

How to Apply

Send your resume and links to social accounts or content examples you've managed

Job Types: Full-time, Freelance

Pay: 2,000.00-2,500.00 per month

Benefits:

Work from home
Schedule:

Monday to Friday
Application question(s):

* Please link social accounts or content examples you've managed