You will fulfil a critical role in the delivery of right2socials.co.uk and SP Index's unique Online Vetting service.
The main purpose will be to:
Operate SP Index and right2socials.co.uk unique software applications
Identify an individual's online information from social media, professional media and other online apps and websites
Accurately capture certain online information into right2socials.co.uk and SP Index systems as directed
KEY FEATURES
Home working (technology provided by Company)
Permanent role in UK
22.5-28 hrs per week guaranteed contract (additional hours offered on a flexible basis)
Pension
Other package benefits
Working within a highly skilled, friendly, supportive team
KEY RESPONSIBILITIES
Maintain confidentiality at the highest level and at all times.
Carry out on-line research and investigations as directed.
Use our software and other means to match online information to individual profiles.
Capture results of research into right2socials.co.uk and SP Index systems in a quick and accurate manner.
Create awareness of the company's brand, especially in online space.
Communicate effectively within our team to build and develop relationships.
Support the team to achieve overall company goals and objectives.
Maintain and update company databases as required.
Record processing / working time using the company designated system.
BE PROFESSIONAL
Be supportive and mindful at all times of right2socials.co.uk and SP Index's goal to achieve highest quality research and customer satisfaction.
Present oneself professionally and in line with the brand image and company guidelines, especially online.
Participate fully in all aspects of company training programmes.
Be perceptive of external and internal customer needs.
Listen to and show enthusiasm for the product and brand.
Work efficiently and at pace in a dynamic and creative manner.
TEAM WORK AND TRAINING
Actively participate in staff training and feedback sessions.
Encourage open involvement and contribution to team meetings.
Communicate effectively with colleagues, management, suppliers, stakeholders and customers.
Take ownership for self-development of all tasks and responsibilities.
Actively lead and/or contribute to projects and initiatives as required by the business.
Seek to actively identify development needs and opportunities.
SECURITY/HEALTH & SAFETY
Ensure that all relevant Health and Safety legislation is adhered to.
Demonstrate the necessary working practices of administration procedures.
Comply with any customer privacy and / or data security requirements and policies.
KNOWLEDGE, SKILLS AND EXPERIENCE
Mandatory:
Strong technical skills, especially navigating Social and Professional Media, Apps and websites.
Awareness & appreciation of customer requirements & expectations.
Ability to work efficiently and flexibly.
Capability to work from home in a compliant and professional environment.
Excellent verbal and written communication skills.
Customer focused.
A team player.
Comfortable working with people at multiple levels of the organisation.
A strong sense of task and ownership.
Preferred (not essential):
Problem-solving capability.
Calm, robust and confident.
Able to display discretion when required.
Organised and able to multi-task.
Languages (other than English).
PERSONAL QUALITIES
Able to maintain confidentiality at all times
Creative thinker
Adaptive working style
Professionalism
Positivity
Trustworthy
Honest
Observant
Practical
Resourceful
Won't give up easily
Job Types: Part-time, Permanent
Pay: 12.46-12.60 per hour
Additional pay:
Bonus scheme
Benefits:
Bereavement leave
Company events
Company pension
Work from home
Schedule:
Day shift
Monday to Friday
Overtime
Application question(s):
Do you have a strong knowledge how to use social and professional media apps?
Do you have any experience carrying out online research, finding people online, or carrying out online investigations?
Do you have a minimum of 100mbs internet download speed at your home working location?