Job Description

Job Category: Non-Teaching
:
Organisation: Leicestershire County Council
Work Location: 3 High St, Coalville LE67 3EA/Remote Working
Worker Category: Hybrid Worker
Salary: 25,998-27,273 per annum (pro rata for part time)
Working Hours: 37 per week
Contract Type: Permanent
Closing Date: 8th August 2025
Interview Date(s): w/c 18th August 2025
About the Role
An opportunity has arisen for a well-organised and resilient individual to join the Children and Family Services as a Social Work Co-ordinator in the Business Support Team. This role is part of the wider Business Support Service and as such an important part of this role is to provide back up to colleagues across locality areas and to assist in handling urgent work on a day-to-day basis.
What we offer:

• Guaranteed contracted hours.
• Opportunities to progress within a large public sector organisation.
• Excellent Local Government Pension Scheme.
• Generous annual leave entitlement.
• Access to staff wellbeing and counselling service.
• Access to an employee discount scheme, providing a whole host of retail discount including your supermarket weekly shop and gym membership!
• Work for an organisation which 95% of our staff say is a good employer.

Main duties and responsibilities:
Maintain accurately and keep up-to-date, a range of computer-based monitoring systems to support service areas. Use these databases to produce ad hoc summaries and analyses of information, involving manipulation of data and creating new spreadsheets as required, to ensure the need for timely accurate and complete information, including CFS Software Systems as directed by managers.
To ensure that incoming and outgoing correspondence and generic inboxes and duty lines are appropriately managed/ recorded/ tracked/ progressed and prioritised in accordance with service requirements.
To compose and send out routine correspondence, emails, reports, minutes, and other such documentation.
To have responsibility for the supervision, training, and development of a Business Support Assistant in their team including the allocation of work, ensuring deadlines are met, checking quality of work, and dealing with queries. Under direction of the Senior Business Support Officer and Business Manager, undertake absence management, disciplinary and behaviour at work action.
Under direction of their managers, liaise with workers regarding the setting up of contacts and creating contact rotas. Maintaining diaries, exploring, and booking suitable venues, recording risk assessments, booking transport, liaising with participants, and maintaining records. Ensuring that the correct reports are available from partner agencies in the right format in relation to any meetings arranged.
Collect, interpret, and maintain statistical information including Health Assessments, medicals, and dental records, undertake a range of financial routines including BACS payments, petty cash and purchases and monitor budgets associated with service requirements.
Provide advice and/or information relating to the social work teams as required, including to partner agencies and members of the public.
For information on our approach to the recruitment of ex-offenders, please see our .
About You
Please refer to these 7 points when making your application, giving examples as evidence of how you meet them
To apply for this post, you must:

• Recognised Academic Qualifications e.g. 'GCSE', 'A' Levels, Vocational Quals, Professional/Further Education Quals in relevant area. NVQ 2 in Business Administration or equivalent. Or equivalent level of relevant experience.
• Good computer skills, including MS Word, Excel, with the ability to use spreadsheets and perform basic data analysis. To give evidence of establishing and maintaining manual and electronic admin systems.
• Excellent organisational and customer care skills with good written and oral communication skills. Ability to communicate clearly and accurately by telephone, in person or in writing to a wide range of people (internal and external).
• Experience of working in an administrative, financial and secretarial setting.
• Able to produce accurate work to deadlines and give evidence of numeracy, literacy and statistical analysis skills.
• Able to work effectively as a member of a team and manage staff.
• Ability to prioritise own workload and work under minimum supervision, with a flexible approach to changing deadlines and priorities

You must also have an understanding of, and commitment to, equality, diversity and inclusion.
In addition, we also expect you to share and will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the page on our career site.
For more information or an informal discussion, please contact:
Donna Boulton - Business Manager - Operations
Telephone: 0116 3057596
Email: donna.boulton@leics.gov.uk
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: .
By applying for this post, you agree to our .
About Us:
About Leicestershire County Council
Leicestershire County Council is a and organisation. In August 2021, we also signed up to the . We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.
Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.
For further information on what it's like to work for us and the benefits we offer, please refer to the following: