Job Description

Duty Manager (Full-Time 39hrs)

We are looking to recruit a Duty Manager to manage the day-to-day running of the brand new Little Centurions soft play centre based in The Brewery Quarter, Cheltenham. This is the second location for Little Centurions, having opened our first site in Cirencester in 2021.

Our facility offers a toddler area for younger children up to 3yrs old, plus a Roman themed play frame in the UK for ages 4-10yrs including slides, dizzy discs, bash bags, log bridges, balance beams, interactive game panels and sensory play. There is an onsite cafe, offering a selection of locally sourced, meals and cakes, including vegan options.

Our facility is extremely popular due to the interest in the renovation, the reputation of Little Centurions and the excellent location of the new facility, and so we are looking for someone who has experience managing a small team within a fast-paced environment. Someone who is focused, enthusiastic and can motivate their team during the differing busy periods of customer visits. We want to provide a high-quality experience for our visitors and will need our new team-member to lead by example with an excellent customer service mindset. As the facility is open 7-days a week, there will be a need for shift work and flexibility to cover weekends and other team-members holidays.

If you feel that you can bring this passion to Little Centurions, please contact us with an up-to-date CV and covering letter outlining how your experience would be perfect for this role.

Team Management

To manage the Little Centurions Receptionist and Cafe Host Team Members

To ensure that the facility is correctly staffed at all times

To monitor any training needs of the team and arrange sessions before any expire

To monitor your team ensuring opening hours are covered, including any late bookings

To conduct regular employee reviews

To work with the HR Director on any employee relations issues

To ensure that all machinery and equipment operated by team-members is done so in a safe and correct manner using all safety devices and practices, providing training and supervision where required

To follow open-up and close-down process for Managers and team members.

Ability to motivate, train and maintain a strong team

Keeping payroll updated on staff shifts covered outside of normal contracted hours

Health & Safety

Responsible for your and the team's awareness of safeguarding including any reporting processes of a breach

Cooperating with any external agency to ensure that statutory requirements concerning Health and Safety are met

To ensure all equipment, facilities and services offered and used are managed under the correct Health & Safety regulation

To assist with regular Health & Safety inspections

To exercise due diligence in relation to Health & Safety, ensuring that the operation complies with all relevant statutory legislation

To ensure safety checks are completed and logged daily

To ensure any H&S breaches or hazards are reported to the owner with urgency

To leave work areas clean and tidy, ensuring hazards are not created during works carried out in the facility

Marketing

To manage and monitor the Little Centurions Cheltenham social media presence to raise our profile within the wider community

Reviewing marketing for the Little Centurions Cheltenham to ensure that we are advertising our facility and effectively promoting any offers

To advertise any upcoming events

To develop special offers and events to agree with the owner, ready for roll-out

To source inexpensive methods of advertising

To engage local business to advertise with us using Affordable Advertising

Facility Management

To control and monitor all assets and stock both fixed and disposal, carrying out stock takes and order where necessary

To periodically review quotes for replacement items both fixed and disposed

To communicate, and report daily status updates on events, maintenance, and staffing to the owner

To monitor and review rates, contracts to ensure we are always paying the most cost-effective prices.

Responsible for safeguarding equipment and stock

To record and document cleaning activities

Able to work within a budget and achieve targets

Will be a key holder and will be added to the emergency call-out list

Will carry out regular cashing up of the daily takings

Training

We require our new team-members to have up to date First Aid and Food Hygiene certificates plus Fire Safety Regulations and Health & Safety in the workplace, however, can also arrange for renewal training on this in readiness for our open date. A clear DBS certificate will also be required and will be organised by us during induction.

Person Spec

Experience of managing a small team, in a fast-paced environment

Passionate in delivering a high-quality service

Strong numerical and problem-solving skills

Ability to use an EPOS system

A flexible approach and a 'can do' attitude

The ability to think on your feet

Computer literacy including Microsoft Office

Great customer service skills with the ability to handle complaints as they arise

Job Types: Full-time, Permanent

Benefits:

Company pension
Ability to commute/relocate:

Cheltenham GL50 4FA: reliably commute or plan to relocate before starting work (preferred)
Experience:

soft play or leisure industry: 1 year (preferred) Management: 1 year (preferred)
Work Location: In person

Application deadline: 11/12/2025
Expected start date: 20/12/2025