Job Description

As manager

Crazy Kingdom is a thriving award winning indoor play centre that is looking for an enthusiastic manager who can bring fun, ideas and great customer service to the soft play industry.

Crazy Kingdom is always evolving and its an exciting time to come on board and lead a team.

Are you the person who can continue to elevate and show the new era of indoor play and help shape that for children, families and the community.

main role:

Deliver exceptional customer service and inspire your team to deliver the same exceptional standards.

Develop, train and coach a reliable team and motivate them to a level of competence, clarifying and delegating direct responsibility of their role throughout each day or week

Manage individual and team performance and standards through continual review and communication.

Support the Management team to manage all overheads, stock, team schedules, labour control and all other elements affecting the profitability of the business in accordance with business targets and KPIs.

Maximise all areas of sales revenue and continually challenge yourself and your team with business targets.

Manage upkeep and condition of all equipment and premises ensuring prompt remedial action as required.

Ensure the correct and continual use of all company procedures, systems and documents.

Maintain a safe and harmonious working and customer environment and ensure the highest standards of hygiene and health and safety.

Lead & manage a team of soft play assistants and supervisors day-to-day to ensure a great experience for every customer.

Get stuck in with daily operations - providing great customer service, ensuring high standards in every area of the centre. This is definitely not an office-based role, you will be on your feet most of the day!

Create rotas & process payroll

Assist with managing our social media pages/responding to customer enquiries. Answer customer queries through email and phone.

Place orders and liase with various suppliers to resolve issues/ set up new accounts.

Have knowledge of food and beverage

This list is not exhaustive - the right person for this role will be dynamic and willing to adapt and learn!

The ideal candidate will:

Have experience of managing a team of at least 6 staff members (required)

Have relevant experience in hospitality or leisure (desired)

Be confident, capable and able to take initiative.

Be positive, friendly and have a passion for customer service.

Be well organised and be able to work efficiently.

Be self-motivated & hardworking.

The hours are Wed-sunday 9am-7pm some end times may vary and be earlier due to parties booked.

If you think you are the right person for the job, get in touch now!

Job Type: Full-time

Pay: 29,000.00-34,000.00 per year

Benefits:

Company events Discounted or free food Employee discount Free parking Health & wellbeing programme On-site parking Store discount
Application question(s):

why are you looking for a new role?
why do you love hospitality?
what is your notice period?
what interested you in this role?
How would you get to work?
are you available to work every weekend?

Education:

GCSE or equivalent (preferred)
Experience:

Management: 1 year (preferred)
Work Location: In person