Job Description

Job Introduction

Job Title: Soft Services Manager


Location: London


Salary: Up to 50,000 per annum plus 10% bonus



Purpose of the Role


To lead and manage Sodexo's soft services team at one of our corporate sites in London, ensuring high-quality delivery across cleaning, logistics, and reprographics. The role drives operational excellence, team performance, customer satisfaction, and compliance with Sodexo standards and legislative requirements.



Key Responsibilities

Oversee delivery of all soft services in line with contractual, financial, and performance targets. Lead, motivate, and develop the team to achieve high standards and engagement. Maintain strong client relationships and ensure high levels of customer satisfaction. Manage budgets, cost control, procurement, and stock management effectively. Ensure compliance with Health & Safety, environmental, and quality standards. Drive continuous improvement and identify opportunities to enhance service delivery. Recruit, induct, and train staff to ensure competency and service excellence. Ensure equipment, materials, and work areas are maintained to required standards.


Key Deliverables

High customer satisfaction and service quality. Engaged, well-trained, and high-performing team. Delivery within budget and achievement of financial targets.


Role Challenges

Managing diverse teams and multiple service lines. Meeting high client expectations on a prestigious site. Balancing operational demands with financial and compliance targets.


Person Specification


Essential:

Proven experience managing soft services (cleaning, logistics, or reprographics). Strong leadership, communication, and organisational skills. Demonstrated success meeting financial, quality, and customer KPIs. Sound knowledge of Health & Safety and compliance standards. IT literate with experience in management and reporting systems.

Desirable:

Experience in a corporate or blue-chip environment. Recognised management or FM qualification.


Why Sodexo?:



Working with Sodexo is more than a job; it's a chance to be part of something greater.


Belong in a company and team that values you for you.


Act with purpose and have an impact through your everyday actions.


Thrive in your own way.


We also offer a range of perks, rewards and benefits for our colleagues and their families:

Unlimited access to an online platform offering wellbeing support An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing Access to a 24hr virtual GP Service Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers Save for your future by becoming a member of the Pension Plan Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit * Sodexo UK and Irelands enhanced benefits and leave policies