Job Description

Meet the recruiter

#

Husam Arif

Benefits

Life assurance



Private medical insurance



Additional holiday purchase opportunities



Matched pension scheme up to 7.5%



Enhanced family leave & policies



Share plan schemes



Free health & wellbeing services



Green car scheme

Soft Services Manager

Add to favourites


View favourites
We're looking for a

Soft Services / Help Desk Manager

to join our

Hinchingbrooke Treatment Centre

team based in

Hinchingbrooke, Huntingdon

.

Location:

Hinchingbrooke, Huntingdon - on-site working

Hours:

40 hours per week, Mon-Fri, 07:30-16:30 (1-hour unpaid lunch break) - some flexibility on hours available if desired, just let us know when you speak to us




We are unable to offer certificates of sponsorship to any candidates in this role.

What will you be responsible for?

As a

Soft Services / Help Desk Manager

, you'll be working within the

FM team

, supporting them in delivering high-quality soft services and efficient helpdesk operations to meet the needs of the Trust.



Your day to day will include:


Managing and leading all Soft Services operations, including Portering, Domestic Cleaning, Pest Control, and Window Cleaning Ensuring helpdesk requests are managed in a timely manner and KPIs are met Liaising with the client (SPV) and the Trust to maintain service compliance and quality standards Supporting, training, and developing your team, covering staff shortages when required Producing reports and maintaining accurate records on service delivery and performance

What are we looking for?

This role of

Soft Services / Help Desk Manager

is great for you if:


You have proven experience managing and leading a team in Soft Services You have knowledge of workplace Health & Safety legislation and compliance You are organised, professional, proactive, and able to interact effectively with staff at all levels You have strong communication and IT skills (Word, Excel, PowerPoint desirable) Flexible, adaptable, and committed to delivering excellent service in a healthcare environment




We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.



As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.





Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.





We look forward to seeing your application to #joinkier

Soft Services Manager JD.pdf

Location

: Huntingdon

Vacancy ID

: 9627

Background check

: DBS - Enhanced

Closing Date:

20 Jan 2026

Flexible Working

: Yes
Flexible working could include part time, job share, condensed hours, or flexible start/end times.

Related

Vacancies
---------------------------


View all Vacancies

Design Coordinator

Isleworth, Middlesex. Kingston Upon Thames, Surrey Design
We're looking for a Design Coordinator to join our Natural Resources team working on design coordination for our Hogsmill site in Surrey. Location: Mogden Twickenham until site presence at Hogsmill, Surrey Contract: Permanent, full time - s...

Production Operative

Wymondham, Norfolk Operative
Kier Highways Solutions is seeking a reliable and motivated Production Operative to join our established team at our location in Wymondham, Norfolk. With nearly 100 years of heritage and a modern, well-equipped facility, this is an excellent oppor...

Environmental Advisor

Falmer, East Sussex Health, Safety, Sustainability & Wellbeing
Environment Advisor. We're looking for an Environment Advisor to work in the Natural Resources division, as part of the Southern Water framework team. Location: Falmer, East Sussex - with visits across the Southern Water patch, covering Kent,...
Apply Now