Software Support Engineer
Job Description
A growing technology business which counts some of the world\'s biggest companies and governments amongst their customers is looking for a Technical Support Engineer. This role has been created to support the next stage of the company\'s growth and offers a mix of home and office (Lutterworth) working.
Please note that the role is Monday to Friday but will involve differing working hours each day - most working days will be times between 8am and 6.30pm (7.5 hours / day) but one day in 4 will be a 2.30pm to 10.30pm shift. You\'ll also be "on call" approx. 1 week in 8 - please note that there hasn\'t, at the time of writing, been a call during "on call" time in over 12 months.
The Role
As a Technical Support Engineer, you\'ll be part of a team that provides support to customers on a wide range of complex software solutions internationally. Your responsibilities will include, but not be limited to the following:
- Logging and answering both technical and functional queries
- Analysing and resolving application problems in complex, multi-tier customer deployments, often with no direct access to the affected system
- Identifying and reporting defects in their application code, and managing fixes through Development
- Documenting solutions to grow their knowledge base
To succeed in the role of Technical Support Engineer, you\'ll have experience of a similar technical support role that has been focused on bespoke, complex software - you\'ll to enjoy working out how things work. Experience of multi-tier application support in a Microsoft environment, including at least some of the following is required:
- IIS
- TCP/IP
- MS SQL
- MS SQL Server
- Active Directory/LDAP
- COM/DCOM
- PKI
How to apply...
In return for your skills, you\'ll receive a competitive salary, 25 days\', up to 5% pension contributions and private medical insurance. There are also additional payments for your 1 week in 8 that you\'re "on call" and the 1 day in 4 where you work an evening shift - these additional payments will total c\xc2\xa35,000 per year.
This is an excellent opportunity to join a market leader so if you\'re interested in being considered please email me your CV via the "Apply Now" button.
JAM Recruitment is acting as an employment agency with regards to this position.
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Job Detail
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Job IdJD2982263
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:£30000 - 55000 per year
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Employment StatusPermanent
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Job LocationLutterworth, Leicestershire, United Kingdom
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EducationNot mentioned