Job Description

Company Overview

Max Energy, established in 2015, is a leading provider of insulation solutions across various sectors including newbuild housing, construction, and domestic and social housing. Our commitment to excellent service and expertise has made us a trusted partner for property professionals and landlords.

Summary

We are seeking a highly organised, proactive, and versatile

Solar PV Coordinator

to join our growing team. This is a fast-paced, multi-skilled position suited to someone who thrives on variety, ownership, and problem-solving.

You will manage the entire customer journey following a successful sale, from survey booking and DNO applications through to installation coordination, finance processing, handover pack creation, and aftercare. The role requires a confident communicator with strong IT and operational skills, capable of working collaboratively both interdepartmentally and with our key partners and to ensure a smooth, professional experience for every customer.

Key Responsibilities

Customer Journey Management

Handle inbound customer queries via phone and email, providing clear, confident, and professional communication always. Maintain consistent and transparent communication with customers, keeping them informed of key milestones, documentation requirements, and next steps. Schedule surveys and installations efficiently, balancing customer availability with field utilisation and geographic planning. Ensure all customer records, approvals, and files are accurately stored in line with internal processes and compliance requirements.

Administrative & Technical Coordination

Process and track DNO (Distribution Network Operator) applications and approvals Liase with third party organisations (DNO, HIES, EPVS) to ensure timely resolution to any challenges/queries Manage customer payments, issuing invoices, confirming receipts, and maintaining compliance with company finance procedures. Maintain internal CRM and project tracking systems with accurate, real-time notes and updates to support visibility and accountability. Confidently manage finance applications and submissions, ensuring accuracy, compliance, and timely progress through to approval. Prepare and issue comprehensive Handover Packs for each completed installation, ensuring all schematics, certifications, warranties, and commissioning documents are complete and accurate.

Exception Management and Operations

Take ownership of exceptions, anomalies, and escalations, ensuring swift and professional resolution in line with company and compliance standards. Liaise daily with surveyors, designers, sales teams, scaffolders, installers, field operatives, suppliers, and couriers to coordinate logistics and resolve any operational issues promptly. Apply creative and lateral thinking to overcome logistical, technical, or customer-specific challenges while balancing compliance, customer satisfaction, and commercial outcomes. Be a skilled and pragmatic negotiator, able to manage expectations, find fair middle ground, and achieve positive outcomes with customers, subcontractors, and suppliers.

Operational Efficiency (Level 2 Operator)

Support with reporting, data tracking, and administrative assistance to improve efficiency and transparency. Identify bottlenecks, risks, themes, trends or process gaps early, escalating where appropriate and/or driving them to full resolution. Maintain a strong awareness of internal compliance, health and safety, and industry regulations, ensuring all works meet company and accreditation standards. Undertake diary optimisation to maximise efficiency across all disciplines (Survey and Installation) Operate as a strong, commercially minded decision-maker, maintaining momentum and protecting both customer experience and company interests. Technically minded individual with a willingness to be upskilled to deal with inbound technical support.

Experience Required

Essential:

Previous experience working in an office environment. Proven experience in an administrative or coordinator role within Solar PV, renewables, construction, or utilities.

Desirable:

Working knowledge of Solar PV systems, DNO processes, or MCS/NICEIC standards. Previous experience in a role that involves planning Experience liaising with subcontractors, installers, or logistics providers. Familiarity with consumer finance processes or affinity partner-funded installations.

Skills/Personal Attributes Required

Essential

Excellent written and verbal communication skills with a professional and confident phone manner. Strong IT proficiency particularly with CRM systems, Excel, and document management tools. Passionate delivering exceptional customer service Demonstrate exceptional multitasking/problem solving ability, confidently managing multiple live priorities, ad-hoc events, general day to day tasks and communications. Highly organised and detail-oriented, with a strong sense of ownership.

Desirable

Commercially aware with an understanding of compliance, cost control, and customer experience.
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What We Offer

Competitive salary and benefits package. Ongoing professional development and progression opportunities. The opportunity to play a key role in driving the UK's clean energy transition.
Job Type: Full-time

Pay: 26,500.00 per year

Benefits:

Company pension Free parking On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

UK Work : 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person