Job Description

Who are we:

In 2019, our founders were working as engineers solving complex cross domain problems within government organisations



TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home.

Details:

Salary: 70,000 - 90,000 DOE



Location: Hybrid working, with regular visits to sites near both North Bristol and Herefordshire.



Security Clearance: Must be eligible for DV clearance

About the role

Working with numerous disparate teams across our customer community to enable their cross-domain use cases, you will need to manage diverse priorities and stakeholders to achieve their business outcomes; in some cases, providing thought leadership to guide the customer toward value-added design choices. This involves analysing their requirements and configuring the cross-domain platform accordingly. Once configured, it may be necessary to work with the teams to debug and resolve any issues and further refine the setup. It is important for the successful applicant to be happy engaging with stakeholders with varying seniority and technical understanding.

Responsibilities

Become the primary customer point of contact for scoping and onboarding new business solutions; understanding and documenting customer use-cases and advising on the best components of the software system to use. Work closely with the TSL Technical Architects to translate use cases and high-level technical designs into scoped backlogs of work for prioritisation. Work closely with the TSL Service Management team to ensure controlled service transition with appropriate levels of governance. Manage the integration of customers' systems with the cross-domain platform, from initial contact to go-live. Work with the Service Management team to manage the lifecycle of customer integrations, retiring integrations when no longer required Writing and maintaining technical and business documentation Liaising with the development team to resolve technical issues with the system Suggesting process improvements to the implementation process Advising the development team on possible feature enhancements

Key Skills

Communicating with technical and business stakeholders Understanding of networking and software architectures Understanding of structured text formats: JSON, XML, CSV Understanding of synchronous and asynchronous architectures

Desirable Skills

Exposure to programming languages such as Java, JavaScript, Python, Go Familiarity with API definitions: Swagger / Open API 3 Familiarisation with shell scripting Experience with CloudFormation templates Familiar with AWS administration Technical authorship

There are many great reasons to join our team!

Pension Plan

Secure your future with our competitive pension plan that offers an 8% employer contribution.

Private Medical Healthcare

Your health and well-being are our top priorities. Enjoy comprehensive private medical healthcare, which includes dental and optical care for you and your family.

Learning and Development

Your career is in your hands. We empower you to take charge of your own development, giving you the autonomy to shape your growth. To support this, everyone receives an annual training budget of 1,000.

Flexible Working

We understand the importance of balancing work and life. Flexibility is not just a policy for us; it is part of our culture. We are passionate about helping you seamlessly integrate work with your home life.

Electric Vehicle Scheme

Drive sustainability forward with our electric vehicle leasing scheme. You can take advantage of this initiative through a convenient salary sacrifice program.

Holidays

Enjoy annual leave of 28 days, plus bank holidays, allowing you to recharge and spend time on what matters most.

Team Events

We love celebrating our achievements! In addition to our quarterly meetings, you can look forward to our Christmas and summer parties--opportunities to relax, reflect, and have fun as a team.

Additional Benefits

We provide life assurance for your peace of mind and a cycle-to-work scheme to support your health and sustainability goals.

Further Information:

To meet the security requirements of certain clients and industries we serve, any job offer will be contingent upon the successful completion of a security screening process.



At TwinStream, we take pride in being an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment where all individuals are valued and respected. We welcome applications from qualified candidates regardless of race, religion, disability, age, sexual orientation, or gender

Further Information:

To meet the security requirements of certain clients and industries we serve, any job offer will be contingent upon the successful completion of a security screening process.



At TwinStream, we take pride in being an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment where all individuals are valued and respected. We welcome applications from qualified candidates regardless of race, religion, disability, age, sexual orientation, or gender.