Job Description

Job Summary

We are seeking a dedicated and enthusiastic Spa and Leisure Assistant to join our team. The ideal candidate will play a vital role in providing exceptional customer service and ensuring a welcoming environment for all clients. As a Spa and Leisure Assistant, you will assist in the daily operations of the spa and Leisure departments, promote services, and contribute to an overall positive experience for our guests.

Responsibilities

Greet clients warmly upon arrival and provide an overview of services offered. Maintain an organised reception area, ensuring it is clean and inviting at all times. Schedule appointments and manage bookings efficiently using our scheduling system. Upsell products and services Communicate effectively with clients to understand their needs and recommend appropriate treatments or products. Upsell spa services and retail products to enhance the client experience and meet sales targets. Handle phone inquiries with professionalism, demonstrating excellent phone etiquette. Process payments accurately and maintain records of transactions. Assist with inventory management, ensuring that supplies are stocked and organised. Provide support to therapists and other staff as needed to ensure smooth operations.

Experience

Previous experience in a customer service role is preferred, ideally within a spa or wellness environment. Strong organisational skills with the ability to multitask effectively in a fast-paced setting. Excellent communication skills in English; bilingual or multilingual abilities, particularly in Spanish, are advantageous. Basic maths skills for handling transactions and managing bookings. A passion for wellness and beauty, with an eagerness to learn about spa treatments and products.
If you are passionate about providing exceptional service in a tranquil environment and possess the skills outlined above, we encourage you to apply for the Spa Associate position today!

Job Types: Part-time, Zero hours contract

Pay: 12.21 per hour

Expected hours: 8 - 24 per week

Benefits:

Company pension Discounted or free food Employee discount Free parking Gym membership On-site gym On-site parking
Schedule:

Every weekend Weekend availability
Work Location: In person

Reference ID: EC100525