Job Description

Job Purpose

Working with the Housekeeping Manager, it will be your responsibility to run the day-to-day spa and treatment room cleaning schedule, and to check guests in and out of the spa.

What we expect of you:

Prepare and turn on the spa and treatment room equipment each morning. Clean the spa and treatment to company standards. Close down the spa and treatment room equipment at the end of each day. Collect guests from reception, escort them to the spa or treatment room and provide a brief introduction to the facilities. Collect guests at the end of their experience. Report any maintenance issues immediately to the facilities department. Be able to work unsupervised in a busy environment. Work at an efficient pace to ensure spa bookings are kept on time. Liaise with the Housekeeping and Laundry department regarding what linen is required and advise of any shortfalls or stained items. Complete the room checklist to ensure the spa/treatment room is fully stocked. Report any guest lost property to the Housekeeping Manager. Provide a smooth delivery of service and guest satisfaction at all times to anticipate guests' needs. Respect a guest's privacy by always knocking and allowing time for a guest to answer before entering a room. Support the housekeeping team to clean and maintain guest and public areas, during spa downtime. Wear the correct uniform in line with company standards and understand the importance of good personal hygiene. Be present during event operations including Weddings, Events, Christmas, New Year, Easter, School and Bank Holidays as required. Develop and maintain positive one team relationships with all colleagues throughout the Group. Spa Assistants to work a range of shift patterns between 9am-9pm. Options can include short or full-day shifts.

What We Are Looking For:

Genuine passion for the hospitality industry and a desire to drive the company's reputation forward. Possess exceptional guest service skills with a can do attitude. Previous experience as a Housekeeper or Cleaner. Superb attention to detail. Good command of the English language. A good approach to teamwork. The ability to work well under pressure and in a busy environment. Flexible attitude to working patterns over 7 days a week, 365 days a year.
Job Types: Full-time, Part-time


Pay: 12.35 per hour


Benefits:

Company pension Cycle to work scheme Employee discount Free parking Gym membership On-site parking Private medical insurance Referral programme
Work Location: In person