Job Description

Job Ref:

MAY1291

Branch:

The Emory

Location:

The Emory, London (South West)

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

5 days / 2 off

Hours per week:

40

Posted date:

16/07/2025

Closing date:

29/08/2025

A distinctive opportunity to work in a modern masterpiece hotel in Belgravia awaits you



At The Emory, we strive to curate distinctive and enriching experiences for our guests and our colleagues every day. You will be part of the team to shape our future and fulfil our purpose.

The Emory

Each suite studio at the hotel is a modern masterpiece, created by a collection of the world's leading interior and architectural designers. From exceptional contemporary dishes curated from chef Jean-Georges Vongerichten in abc kitchens to panoramic views of London and striking decor in The Emory Rooftop Bar. Spearheaded by world-leading experts, Surrenne is a new paradigm of wellbeing with four floors of immersive health, fitness and beauty services.

Who strives here?

We believe the truest luxury is time well spent. Hence our service philosophy is as seamless as possible so our guests can enjoy the most while staying with us. You are warm and friendly, and enjoying being creative in providing extraordinary guest services. You like to think from guests' perspective what they might need before they even ask you. And you aim for creating those magical memories for them. We anticipate you have previous work experience in a luxury hotel environment.

The Emory Experience

You will find a supportive, fun and nurturing team where you can bring your ideas and creative thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. Your team members are highly collaborative and the work environment is dynamic and stimulating.

Main duties and responsibilities

Ensure all areas are kept clean, tidy and to the highest hygiene standard - including gym, movement studio, Tracy Anderson Studio, poolside, changing rooms, treatment areas, back of house areas, fire exits and The Berkeley rooftop pool.

Replenish guest amenities, locker supplies and treatment room stock daily and as needed.

Perform and log daily pool water tests. Immediately escalate any irregularities to Shift Engineer and Wellness Manager and raise tasks on Knowcross.

Support team operations with setup and shutdown for daily opening and closing procedures.

Provide cover support across Surrenne departments when required, including occasional support for rooftop operations at The Berkeley.

Maintain service levels in treatment waiting areas, fitness zones, and wet areas. Ensure seamless guest experience across transitions.

Support food and beverage service, restock refreshments and maintain presentation of water stations, teas and fruit displays.

Ensure laundry areas are clean and well-managed, with accurate logging of member laundry and consistent communication with departments.

Use Knowcross to log maintenance issues or service faults; ensure prompt escalation and temporary signage where applicable.

Follow procedures with security for logging lost property items

Support with the set up and shut down of poolside cabana treatments for members and guests

Support with the collection of deliveries from loading bay and deliver back to site level

Greet and support guests throughout their journey; remember returning members and anticipate preferences wherever possible.

Follow brand grooming and etiquette standards; wear full uniform during each shift.

Participate in briefings and training; uphold Surrenne's values of hospitality and excellence.

Assist with any other reasonable duties as directed by the Wellness Manager or Head Attendant.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:

Financial Stability

Excellent salary package. Family Friendly company policies, including enhanced Maternity and Paternity Pay. Holiday allowance increase after 3 and 5 years of service. Travel Season Ticket Loans. Pension Scheme.
Salary Sacrifice. Holiday Trading. Retail Discount.

Health and Wellbeing Support

Subsidised monthly Podiatrist and Masseuse treatments. Flu vaccination vouchers.
Eye test vouchers and contributions towards glasses.
A dedicated team of Mental Health First Aiders 24-hour colleague assistance helpline. On and off-site Occupational Health Service. Death in Service salary contribution. Various wellbeing activities focused on mental and physical health. A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals. Cycle to Work. Wellbeing Social Champions. Volunteering opportunities.

Recognition and Career Development

Referral Scheme 'Introduce a Star' where you can earn up to 1,500.
Instant colleague recognition and award programme with generous prizes. Colleague of the month nominations with generous prizes. Additional paid day off to celebrate your Birthday. Internal transfer and promotion opportunities. In-house training and development team with a strong focus on career progression and personal growth. Long service awards.

Memorable experiences

Preferential room rates of 50 per overnight stay for yourself or your family across the Maybourne. Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
50% Food and Beverage discount across the Maybourne.
Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.) Wedding and Baby gifts. Retirement functions.

Terms and conditions apply to all benefits.

Eligibility:

In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.


Brought to you by Maybourne, situated in Belgravia, The Emory is a modern masterpiece where the truest luxury is time well spent.