Job Description

Job Advert

Spa Host

Full Time - 40 hours per week working 5 days over 7

Salary of up to 25,397 per annum plus tronc

About Swinton Estate:

Nestled in the heart of the Yorkshire Dales, Swinton Estate is a haven of luxury, wellness, and natural beauty. Our award-winning spa offers a serene environment where guests can unwind and rejuvenate. As part of our commitment to providing exceptional experiences, we are seeking a warm, professional, and service-oriented Spa Host to join our dedicated team.

###

Key Responsibilities

Guest Experience:

Welcome guests with a warm and friendly demeanor, ensuring they feel valued and comfortable throughout their visit. Provide detailed information about spa facilities, treatments, and packages, tailoring recommendations to guests' preferences. Handle guest queries and resolve any concerns promptly to ensure an exceptional spa experience.

Facility Coordination:

Ensure the spa environment is immaculate and inviting, including treatment rooms, relaxation areas, and changing facilities. Monitor the stock of towels, robes, and refreshments, replenishing as needed. Assist with the preparation of treatment rooms, ensuring they meet the highest standards of cleanliness and comfort.

Team Support:

Collaborate with therapists and spa management to maintain seamless daily operations. Support therapists by managing schedules, preparing rooms, and facilitating smooth transitions between appointments. Attend regular team meetings and training sessions to stay informed about spa services and initiatives.

Administrative Duties:

Manage bookings and check-ins using the spa's reservation system. Process payments and provide accurate billing for services and retail products. Maintain records of guest preferences and feedback to enhance future experiences.
###

Qualifications

Experience:

Previous experience in a hospitality, customer service, or spa environment is preferred.

Skills:

+ Strong communication and interpersonal skills.
+ Excellent organizational and multitasking abilities.
+ A proactive, can-do attitude with a focus on guest satisfaction.

Appearance:

Presentable and professional appearance in line with spa standards.

Other Requirements:

+ Flexibility to work varied shifts, including evenings, weekends, and holidays.
+ Passion for wellness, luxury service, and creating memorable guest experiences.

###

What We Offer

Competitive salary and benefits package. Staff discounts on spa treatments, dining, and accommodation across The Estate. Access to professional development and training programs including Pool First Aid and Response training. Opportunity to work in a picturesque, tranquil environment. * Be part of a supportive team committed to excellence in guest service in an Award Winning Spa.