Job Description

Our success comes from a passionate interest in the loyal customers who stay in our Hertfordshire Hotel. A successful hotel will not exist without a talented and motivated team with a passionate interest in hospitality and customer service.


BENEFITS


We are an equal opportunity employer offering a number of benefits and discounts as detailed below:


Spa treatments & products Accommodation and Dinner Onsite Parking Meals on duty Uniform Pension In house NVQ trainings Additional holidays with service Recommend a friend bonus scheme

If you have a passion to deliver exceptional service and want to develop your hospitality career, we'd love to hear from you.



Pendley Manor is an historic country house hotel, located alongside the picturesque town of Tring, Hertfordshire; a little more than an hour from central London. The hotel offers luxury accommodation, spa and leisure facilities, restaurant and bar and various function rooms. Pendley Manor is not only popular for weddings and events but also conference and leisure functions.



We have an exciting opportunity for a passionate Spa & Leisure Manager to assist with our re-launch of our brand-new spa facilities here at Pendley Manor. We will have 5 brand new treatment rooms and completely refurbished Leisure & Spa facilities.



You will assist in the day to day running of the spa ensuring that our customers receive a high-quality experience throughout their stay.



What does the position involve?



A valid beauty therapy qualification NVQ LVL 3 or equivalent
Monitor all aspects of the leisure club and spa.
Carrying out all aspects of beauty therapy treatments and ensuring high standards are delivered by all therapists
Recruitment, train and motivate staff ensuring targets are met and high standards are consistently maintained.
Ensure stock levels are appropriate to business demands
Responsible for dealing with any guest issues/complaints and ensure these are resolved


What can you offer?



Previous experience within a similar role is essential NVQ Level 3 Beauty Therapy qualification or equivalent Ability to carry out a variety of treatments demonstrating confidence which include; massage, waxing, manicures and pedicures ESPA training would be an advantage however full training will be provided Jessica training would be an advantage however full training will be provided The spa will be operational seven days a week so flexibility with evening and weekend work is required. Knowledge of spa online booking systems Excellent communication and customer service skills


This is a fantastic opportunity for the right applicant wishing to progress within their career and grow with an exciting new spa.



What can we offer?



Competitive Salary
28 days holiday entitlement (including bank holidays) and 33 days after 3 years' service
Discounts on hotel stays, treatments and products
Free meal provided on duty
Free onsite parking
Uniform provided
NVQ Training
Recommend a friend


If you are interest in this position, please send an updated CV to hr@pendley-manor.co.uk or call Karen Oliver on 01442 820020. If you know anyone else who may be interest in this role, please forward the details onto them.